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Thunderbird is crashin non stop to the point I cannot even use the software

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  • 0 masɔmasɔ sia le wosi
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  • Nuɖoɖo mlɔetɔ Wayne Mery

Joshua Minson
Joshua Minson
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Program keeps crashing. I am running the latest version with windows 11. I have even ran in troubleshoot mode with everything disabled and still crashing. It wont even submit the crash report is says it failed. Here is the crash report it gives me.

AdapterDeviceID: 0x2f04 AdapterDriverVersion: 32.0.15.7700 AdapterSubsysID: 53221462 AdapterVendorID: 0x10de AvailablePageFile: 111550464 AvailablePhysicalMemory: 107212406784 AvailableVirtualMemory: 1379082240 BackgroundTaskMode: 0 BuildID: 20250911182516 CPUMicrocodeVersion: 0x12f ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1759277185 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758903744 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["edputil.dll","wtdccm.dll","OneCoreUAPCommonProxyStub.dll","winmmbase.dll","devobj.dll","d2d1.dll","directxdatabasehelper.dll","twinapi.appcore.dll","dataexchange.dll","textinputframework.dll","winsta.dll","windows.staterepositorycore.dll","ntasn1.dll","umpdc.dll","powrprof.dll","wininet.dll","dxgi.dll","BCP47mrm.dll","MrmCoreR.dll","msxml6.dll","wpnapps.dll","resourcepolicyclient.dll","msacm32.dll","wdmaud.drv","Windows.System.Launcher.dll","ntshrui.dll","OneCoreCommonProxyStub.dll","explorerframe.dll","AudioSes.dll","twinapi.dll","mscms.dll","Microsoft.Internal.WarpPal.dll","dcomp.dll","Bcp47Langs.dll","Windows.Globalization.dll","wscapi.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dbgcore.dll","ktmw32.dll","wsock32.dll","usp10.dll","midimap.dll","msacm32.drv","cscapi.dll","linkinfo.dll","Windows.Security.Integrity.dll","xmllite.dll","MMDevAPI.dll","directmanipulation.dll","dbghelp.dll","DXCore.dll","WindowsCodecs.dll","dhcpcsvc.dll","npmproxy.dll","netprofm.dll","ntmarta.dll","winhttp.dll","CRYPTBASE.dll","dhcpcsvc6.DLL","srvcli.dll","iertutil.dll","windows.staterepositoryclient.dll","Windows.FileExplorer.Common.dll","rasadhlp.dll","FWPUCLNT.DLL","wshbth.dll","nlansp_c.dll","winrnr.dll","propsys.dll","dnsapi.dll","kernel.appcore.dll","profapi.dll","mswsock.dll","NapiNSP.dll","msasn1.dll","cfgmgr32.dll","winmm.dll","dwmapi.dll","ncrypt.dll","comctl32.dll","msimg32.dll","ondemandconnroutehelper.dll","netutils.dll","sspicli.dll","wtsapi32.dll","avrt.dll","DWrite.dll","version.dll","IPHLPAPI.DLL","policymanager.dll","thumbcache.dll","uxtheme.dll","winnsi.dll","bcrypt.dll","windows.storage.dll","nsi.dll","advapi32.dll","oleaut32.dll","ucrtbase.dll","win32u.dll","user32.dll","ws2_32.dll","ole32.dll","shell32.dll","SHCore.dll","kernel32.dll","setupapi.dll","combase.dll","clbcatq.dll","msvcp_win.dll","msctf.dll","rpcrt4.dll","crypt32.dll","KERNELBASE.dll","sechost.dll","shlwapi.dll","WinTypes.dll","wintrust.dll","imm32.dll","psapi.dll","gdi32.dll","gdi32full.dll","msvcrt.dll","bcryptPrimitives.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","gkcodecs.dll","nss3.dll","mozglue.dll"],"Gen Digital Inc.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(!listElem->isInList()) Notes: FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: esr SafeMode: 1 SecondsSinceLastCrash: 201 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1759277044 SubmittedFrom: Client SystemMemoryUsePercentage: 21 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20250911182516","version":"140.3.0","vendor":"Mozilla","displayVersion":"140.3.0esr","platformVersion":"140.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":130756,"virtualMaxMB":4096,"cpu":{"isWindowsSMode":false,"count":32,"cores":24,"pcount":16,"mcount":0,"ecount":16,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i9-14900K","family":6,"model":183,"stepping":1,"l2cacheKB":4096,"l3cacheKB":36864,"speedMHz":3187,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2025,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":6584},"hdd":{"binary":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"},"profile":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"},"system":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA GeForce RTX 5070","vendorID":"0x10de","deviceID":"0x2f04","subsysID":"53221462","RAM":12227,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.7700","driverDate":"7-14-2025","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["AVG Antivirus"],"antispyware":null,"firewall":["AVG Antivirus"]},"isWow64":true,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":7,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","submissionURL":"https://www.google.com/search?q="}},"profile":{"creationDate":17521},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18891,"updateDay":18891},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 3964059648 TotalPhysicalMemory: 137108045824 TotalVirtualMemory: 4294836224 UptimeTS: 1403.44 User32BeforeBlocklist: 1 UtilityProcessStatus: Running Vendor: Mozilla Version: 140.3.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Program keeps crashing. I am running the latest version with windows 11. I have even ran in troubleshoot mode with everything disabled and still crashing. It wont even submit the crash report is says it failed. Here is the crash report it gives me. AdapterDeviceID: 0x2f04 AdapterDriverVersion: 32.0.15.7700 AdapterSubsysID: 53221462 AdapterVendorID: 0x10de AvailablePageFile: 111550464 AvailablePhysicalMemory: 107212406784 AvailableVirtualMemory: 1379082240 BackgroundTaskMode: 0 BuildID: 20250911182516 CPUMicrocodeVersion: 0x12f ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1759277185 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758903744 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["edputil.dll","wtdccm.dll","OneCoreUAPCommonProxyStub.dll","winmmbase.dll","devobj.dll","d2d1.dll","directxdatabasehelper.dll","twinapi.appcore.dll","dataexchange.dll","textinputframework.dll","winsta.dll","windows.staterepositorycore.dll","ntasn1.dll","umpdc.dll","powrprof.dll","wininet.dll","dxgi.dll","BCP47mrm.dll","MrmCoreR.dll","msxml6.dll","wpnapps.dll","resourcepolicyclient.dll","msacm32.dll","wdmaud.drv","Windows.System.Launcher.dll","ntshrui.dll","OneCoreCommonProxyStub.dll","explorerframe.dll","AudioSes.dll","twinapi.dll","mscms.dll","Microsoft.Internal.WarpPal.dll","dcomp.dll","Bcp47Langs.dll","Windows.Globalization.dll","wscapi.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dbgcore.dll","ktmw32.dll","wsock32.dll","usp10.dll","midimap.dll","msacm32.drv","cscapi.dll","linkinfo.dll","Windows.Security.Integrity.dll","xmllite.dll","MMDevAPI.dll","directmanipulation.dll","dbghelp.dll","DXCore.dll","WindowsCodecs.dll","dhcpcsvc.dll","npmproxy.dll","netprofm.dll","ntmarta.dll","winhttp.dll","CRYPTBASE.dll","dhcpcsvc6.DLL","srvcli.dll","iertutil.dll","windows.staterepositoryclient.dll","Windows.FileExplorer.Common.dll","rasadhlp.dll","FWPUCLNT.DLL","wshbth.dll","nlansp_c.dll","winrnr.dll","propsys.dll","dnsapi.dll","kernel.appcore.dll","profapi.dll","mswsock.dll","NapiNSP.dll","msasn1.dll","cfgmgr32.dll","winmm.dll","dwmapi.dll","ncrypt.dll","comctl32.dll","msimg32.dll","ondemandconnroutehelper.dll","netutils.dll","sspicli.dll","wtsapi32.dll","avrt.dll","DWrite.dll","version.dll","IPHLPAPI.DLL","policymanager.dll","thumbcache.dll","uxtheme.dll","winnsi.dll","bcrypt.dll","windows.storage.dll","nsi.dll","advapi32.dll","oleaut32.dll","ucrtbase.dll","win32u.dll","user32.dll","ws2_32.dll","ole32.dll","shell32.dll","SHCore.dll","kernel32.dll","setupapi.dll","combase.dll","clbcatq.dll","msvcp_win.dll","msctf.dll","rpcrt4.dll","crypt32.dll","KERNELBASE.dll","sechost.dll","shlwapi.dll","WinTypes.dll","wintrust.dll","imm32.dll","psapi.dll","gdi32.dll","gdi32full.dll","msvcrt.dll","bcryptPrimitives.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","gkcodecs.dll","nss3.dll","mozglue.dll"],"Gen Digital Inc.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(!listElem->isInList()) Notes: FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: esr SafeMode: 1 SecondsSinceLastCrash: 201 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1759277044 SubmittedFrom: Client SystemMemoryUsePercentage: 21 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20250911182516","version":"140.3.0","vendor":"Mozilla","displayVersion":"140.3.0esr","platformVersion":"140.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":130756,"virtualMaxMB":4096,"cpu":{"isWindowsSMode":false,"count":32,"cores":24,"pcount":16,"mcount":0,"ecount":16,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i9-14900K","family":6,"model":183,"stepping":1,"l2cacheKB":4096,"l3cacheKB":36864,"speedMHz":3187,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2025,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":6584},"hdd":{"binary":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"},"profile":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"},"system":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA GeForce RTX 5070","vendorID":"0x10de","deviceID":"0x2f04","subsysID":"53221462","RAM":12227,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.7700","driverDate":"7-14-2025","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["AVG Antivirus"],"antispyware":null,"firewall":["AVG Antivirus"]},"isWow64":true,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":7,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","submissionURL":"https://www.google.com/search?q="}},"profile":{"creationDate":17521},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18891,"updateDay":18891},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 3964059648 TotalPhysicalMemory: 137108045824 TotalVirtualMemory: 4294836224 UptimeTS: 1403.44 User32BeforeBlocklist: 1 UtilityProcessStatus: Running Vendor: Mozilla Version: 140.3.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (2)

Matt
Matt
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What are the submitted crash Ids?

See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Helpful?

Wayne Mery
Wayne Mery
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Do you have an Intel Raptor CPU ?

Helpful?

Bia biabia

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