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Thunderbird crashes upon adding new mail accout

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • 164 views
  • Nuɖoɖo mlɔetɔ Wayne Mery
  • Wode archive me

On a brand new Macbook Air M4 without any unusual changes, a freshly installed Thunderbird will crash upon entering mail adress and password. The following report was sent.

Is there any way to set up Thunderbird until this bug is fixed? Or do I have to suspect a hardware malfunction on my end?

``` dapterVendorID: 0x106b AvailablePhysicalMemory: 1415593984 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20250813171833 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1757704236 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1757701643 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 87 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1757703964 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D10-L1000-W0000000-T01) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 488751104 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 527 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1757703964 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"aarch64","buildId":"20250813171833","version":"142.0","vendor":"Mozilla","displayVersion":"142.0","platformVersion":"142.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":10,"cores":10,"pcount":4,"mcount":0,"ecount":6,"vendor":"","name":"Apple M4","family":0,"model":0,"stepping":0,"l2cacheKB":4096,"l3cacheKB":0,"speedMHz":0,"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"24.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2940,"screenHeight":1912,"defaultCSSScaleFactor":2,"contentsScaleFactor":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"Mac16,12","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US","de"],"availableLocales":["de","en-US"],"appLocales":["en-US","de"],"systemLocales":["en-US","de-DE"],"regionalPrefsLocales":["en-US","de-DE"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"DE","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","submissionURL":"https://www.google.com/search?q="}},"profile":{"creationDate":20343,"firstUseDate":20343},"addons":{"activeAddons":{"langpack-en-US@thunderbird.mozilla.org":{"version":"142.0.20250813.171833","scope":1,"type":"locale","updateDay":20343,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Thunderbird Language Pack for English (US) (en-US)","name":"Language: English (US)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20343,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20343,"updateDay":20343},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: 272.49999999999994 Vendor: Mozilla Version: 142.0 useragent_locale: en-US Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes. ```

On a brand new Macbook Air M4 without any unusual changes, a freshly installed Thunderbird will crash upon entering mail adress and password. The following report was sent. Is there any way to set up Thunderbird until this bug is fixed? Or do I have to suspect a hardware malfunction on my end? ``` dapterVendorID: 0x106b AvailablePhysicalMemory: 1415593984 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20250813171833 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1757704236 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1757701643 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 87 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1757703964 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D10-L1000-W0000000-T01) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 488751104 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 527 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1757703964 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"aarch64","buildId":"20250813171833","version":"142.0","vendor":"Mozilla","displayVersion":"142.0","platformVersion":"142.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":10,"cores":10,"pcount":4,"mcount":0,"ecount":6,"vendor":"","name":"Apple M4","family":0,"model":0,"stepping":0,"l2cacheKB":4096,"l3cacheKB":0,"speedMHz":0,"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"24.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2940,"screenHeight":1912,"defaultCSSScaleFactor":2,"contentsScaleFactor":2}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"Mac16,12","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US","de"],"availableLocales":["de","en-US"],"appLocales":["en-US","de"],"systemLocales":["en-US","de-DE"],"regionalPrefsLocales":["en-US","de-DE"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"DE","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","submissionURL":"https://www.google.com/search?q="}},"profile":{"creationDate":20343,"firstUseDate":20343},"addons":{"activeAddons":{"langpack-en-US@thunderbird.mozilla.org":{"version":"142.0.20250813.171833","scope":1,"type":"locale","updateDay":20343,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Thunderbird Language Pack for English (US) (en-US)","name":"Language: English (US)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20343,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20343,"updateDay":20343},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: 272.49999999999994 Vendor: Mozilla Version: 142.0 useragent_locale: en-US Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes. ```
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All Replies (1)

What is your version of macOS?

You never see the crash reporter? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb