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Camera bugs while using Firefox on MS Surface Pro 9 Win11

  • Nuɖoɖo aɖeke o
  • 0 masɔmasɔ sia le wosi
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Hi there! I am using Mozilla Firefox Browser (v. 138.0.4 as of today) time to time. Once I open the app my front camera starts glitching - white led indicator turns on and then always on, even when I push power button of the device, Windows Hello doesn't work, Zoom/Skype doesn't allow me use camera (saying that it is in use). The only way to fix the glitch - reboot the device (Windows). Then it works again smoothly, including Edge browser and all other apps, until I start specifically Firefox next time. So, something is wrong with the soft, not with the device. Hope someone can resolve the issue...

Device model: Surface Pro 9 Model 2038 i5 SAM: 6.301.139.0 UEFI: 19.114.143.0 App version: 75.5150.121.0 BIOS Version/Date: Microsoft Corporation 19.114.143 03/13/2025 Wi-Fi driver: 23.80.0.7 Edition: Windows 11 Home OS build: 26100.4061 Processor: 12th Gen Intel(R) Core(TM) i5-1235U Installed RAM: 8 GB Storage size: 110 GB free of 237 GB GPU: Intel(R) Iris(R) Xe Graphics Screen resolution: 1920 x 1080

Hi there! I am using Mozilla Firefox Browser (v. 138.0.4 as of today) time to time. Once I open the app my front camera starts glitching - white led indicator turns on and then always on, even when I push power button of the device, Windows Hello doesn't work, Zoom/Skype doesn't allow me use camera (saying that it is in use). The only way to fix the glitch - reboot the device (Windows). Then it works again smoothly, including Edge browser and all other apps, until I start specifically Firefox next time. So, something is wrong with the soft, not with the device. Hope someone can resolve the issue... Device model: Surface Pro 9 Model 2038 i5 SAM: 6.301.139.0 UEFI: 19.114.143.0 App version: 75.5150.121.0 BIOS Version/Date: Microsoft Corporation 19.114.143 03/13/2025 Wi-Fi driver: 23.80.0.7 Edition: Windows 11 Home OS build: 26100.4061 Processor: 12th Gen Intel(R) Core(TM) i5-1235U Installed RAM: 8 GB Storage size: 110 GB free of 237 GB GPU: Intel(R) Iris(R) Xe Graphics Screen resolution: 1920 x 1080

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