Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bought a new HP PC, installed Thunderbird and now sending emails times out

  • 6 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 7 views
  • Nuɖoɖo mlɔetɔ dreadlocks

more options

I've verified that my email settings are correct...with 3 different Spectrum support people. They suggested I contact Thunderbird's support, so, here I am.

I've verified that my email settings are correct...with 3 different Spectrum support people. They suggested I contact Thunderbird's support, so, here I am.
Screen ƒe photowo kpe ɖe eŋu

Ŋuɖoɖo si wotia

Did a Google search and found that I had to change from the default SSL/TLS setting to STARTTLS!

As soon as I did that, I got the prompt to enter my password, and BAM! everything is working now!

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (6)

more options

This may not work, but it's worth a try. - click settings>general and click the 'config editor' button near the bottom of pane - look for mailnews.tcptimeout and change the default of 100 to a higher number, such as 300

more options

Thank you for trying to help me, David Unfortunately, you were correct, it didn't work. This sucks.

more options

Maybe if you post a screenshot of your SMTP settings, someone will have a suggestion.

more options

Ɖɔɖɔɖo si wotia

Did a Google search and found that I had to change from the default SSL/TLS setting to STARTTLS!

As soon as I did that, I got the prompt to enter my password, and BAM! everything is working now!

more options

That's good news. I figured it may be simple, but when you said three spectrum people said settings were correct, I stayed quiet. Seems they were wrong. Thank you for the update.

more options

You are very welcome! Yeah. They skipped a step in their setup instructions. No mention of changing SSL/TLS to STARTTLS. :(

Check it out:

Make sure to enter the following server settings: SSL: On Protocol: IMAP Port: 993 Port: 587 Requires Authentication: Yes, or checked