Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wotu tread sia eye woyi archive me. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Version 91 Crash @ icalvalue_get_recur - even in troubleshooting mode

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ Wayne Mery

SuMo Bot
SuMo Bot
more options

Hi, here is my log - Thunderbird crashed repeatedly and cannot be started even in safe mode, on latest Mac OSX Big Sur, everything updated:

AdapterDeviceID: 0x8a51 AdapterVendorID: 0x8086 Add-ons: %7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.5.2b4,largermessagelist%40pierrelebedel:1.0.0,largermessagelist%40royprins:0.0.1,default-theme%40mozilla.org:1.2,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePhysicalMemory: 574238720 AvailableSwapMemory: 0 BuildID: 20210924213438 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1632932426 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1632863297 Notes: FP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP- GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 644698112 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 217 StartupCrash: 0 StartupTime: 1632932418 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20210924213438","version":"91.1.2","vendor":null,"displayVersion":"91.1.2","platformVersion":"91.1.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"20.6.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x8a51","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"}}},"appleModelId":"MacBookAir9,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.search.region":"US","layout.css.devPixelsPerPx":"-2","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6:"IPC I/O Parent",8:"StreamTrans #2",9:"Socket Thread",10:"Permission",11:"JS Watchdog",15:"TaskController Thread #2",20:"TaskController Thread #7",13:"TaskController Thread #0",17:"TaskController Thread #4",18:"TaskController Thread #5",16:"TaskController Thread #3",19:"TaskController Thread #6",14:"TaskController Thread #1",22:"Timer",23:"Cache2 I/O",24:"Cookie",25:"BackgroundThreadPool #1",26:"Worker Launcher",27:"Renderer",28:"WRWorker#0",33:"WRWorker#5",29:"WRWorker#1",31:"WRWorker#3",32:"WRWorker#4",36:"WRWorkerLP#0",30:"WRWorker#2",34:"WRWorker#6",37:"WRWorkerLP#1",41:"WRWorkerLP#5",39:"WRWorkerLP#3",40:"WRWorkerLP#4",35:"WRWorker#7",43:"WRWorkerLP#7",42:"WRWorkerLP#6",38:"WRWorkerLP#2",44:"Compositor",46:"ImageIO",47:"IPDL Background",49:"QuotaManager IO",51:"IndexedDB #1",52:"DOM Worker",53:"StreamTrans #8",53:"mozStorage #1",55:"TRR Background",56:"DNS Resolver #1",57:"StyleThread#0",60:"StyleThread#3",58:"StyleThread#1",59:"StyleThread#2",61:"StyleThread#4",62:"StyleThread#5",66:"ImageBridgeChld",67:"ProcessHangMon",68:"GMPThread",68:"WRSceneBuilderLP#1",69:"WRRenderBackend#1",67:"WRSceneBuilder#1",70:"BgIOThreadPool #1",72:"localStorage DB",73:"ExtensionProtocolHandler",74:"StreamTrans #18",76:"WRSceneBuilder#2",78:"WRRenderBackend#2",77:"WRSceneBuilderLP#2",85:"StreamTrans #26",82:"IMAP",83:"IMAP",84:"IMAP",85:"IMAP",86:"HTML5 Parser",87:"DOM Worker",88:"SSL Cert #1",89:"SSL Cert #2",90:"mozStorage #4",91:"mozStorage #5",93:"StreamTrans #29",92:"Font Loader", Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:blank UptimeTS: 8.80572616 Version: 91.1.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hi, here is my log - Thunderbird crashed repeatedly and cannot be started even in safe mode, on latest Mac OSX Big Sur, everything updated: AdapterDeviceID: 0x8a51 AdapterVendorID: 0x8086 Add-ons: %7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.5.2b4,largermessagelist%40pierrelebedel:1.0.0,largermessagelist%40royprins:0.0.1,default-theme%40mozilla.org:1.2,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePhysicalMemory: 574238720 AvailableSwapMemory: 0 BuildID: 20210924213438 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1632932426 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1632863297 Notes: FP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP- GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 644698112 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 217 StartupCrash: 0 StartupTime: 1632932418 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20210924213438","version":"91.1.2","vendor":null,"displayVersion":"91.1.2","platformVersion":"91.1.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"20.6.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x8a51","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"}}},"appleModelId":"MacBookAir9,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.search.region":"US","layout.css.devPixelsPerPx":"-2","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6:"IPC I/O Parent",8:"StreamTrans #2",9:"Socket Thread",10:"Permission",11:"JS Watchdog",15:"TaskController Thread #2",20:"TaskController Thread #7",13:"TaskController Thread #0",17:"TaskController Thread #4",18:"TaskController Thread #5",16:"TaskController Thread #3",19:"TaskController Thread #6",14:"TaskController Thread #1",22:"Timer",23:"Cache2 I/O",24:"Cookie",25:"BackgroundThreadPool #1",26:"Worker Launcher",27:"Renderer",28:"WRWorker#0",33:"WRWorker#5",29:"WRWorker#1",31:"WRWorker#3",32:"WRWorker#4",36:"WRWorkerLP#0",30:"WRWorker#2",34:"WRWorker#6",37:"WRWorkerLP#1",41:"WRWorkerLP#5",39:"WRWorkerLP#3",40:"WRWorkerLP#4",35:"WRWorker#7",43:"WRWorkerLP#7",42:"WRWorkerLP#6",38:"WRWorkerLP#2",44:"Compositor",46:"ImageIO",47:"IPDL Background",49:"QuotaManager IO",51:"IndexedDB #1",52:"DOM Worker",53:"StreamTrans #8",53:"mozStorage #1",55:"TRR Background",56:"DNS Resolver #1",57:"StyleThread#0",60:"StyleThread#3",58:"StyleThread#1",59:"StyleThread#2",61:"StyleThread#4",62:"StyleThread#5",66:"ImageBridgeChld",67:"ProcessHangMon",68:"GMPThread",68:"WRSceneBuilderLP#1",69:"WRRenderBackend#1",67:"WRSceneBuilder#1",70:"BgIOThreadPool #1",72:"localStorage DB",73:"ExtensionProtocolHandler",74:"StreamTrans #18",76:"WRSceneBuilder#2",78:"WRRenderBackend#2",77:"WRSceneBuilderLP#2",85:"StreamTrans #26",82:"IMAP",83:"IMAP",84:"IMAP",85:"IMAP",86:"HTML5 Parser",87:"DOM Worker",88:"SSL Cert #1",89:"SSL Cert #2",90:"mozStorage #4",91:"mozStorage #5",93:"StreamTrans #29",92:"Font Loader", Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:blank UptimeTS: 8.80572616 Version: 91.1.2 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Wayne Mery trɔe

Ŋuɖoɖo si wotia

Thanks. Your crash IDs point us to https://bugzilla.mozilla.org/show_bug.cgi?id=1733309 which is getting a patch.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (4)

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Need your crash IDs. See instructions at https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

SuMo Bot
SuMo Bot Biabia la
more options

Wayne Mery said
Need your crash IDs. See instructions at https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Hi Wayne,

Thank you so much for your response.

Here are all my submitted crash IDs: bp-0046ddae-eedd-49da-90d8-145b60210929.txt bp-371d285f-d18a-4505-9ff0-064e20210929.txt bp-702245fe-c1ca-466b-9a48-570740210929.txt bp-923663f7-d74a-47e1-ac85-295720210929.txt bp-8302017a-4adc-44a1-9554-e3d3b0210929.txt bp-b4b05837-3ffc-46d1-97e0-74f390210929.txt bp-b371c13e-bcf4-460d-802f-5be8e0210929.txt bp-ce845373-0efb-4355-adb9-3b6810210929.txt bp-faf4b30d-19d4-4acf-a24c-ef77e0210929.txt

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Ɖɔɖɔɖo si wotia

Thanks. Your crash IDs point us to https://bugzilla.mozilla.org/show_bug.cgi?id=1733309 which is getting a patch.

SuMo Bot
SuMo Bot Biabia la
more options

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.