Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Blank inbox although message come in (numbers go up), by only by search function I can access those new messages by name.

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 5 views
  • Nuɖoɖo mlɔetɔ christ1

more options

My inbox appears blank, although they come in (numbers go up). I have more email addresses. It started blank with one two days ago, now all of them appears blank. If I expect a message, I can open the message by search tool, then it opens perfectly.

What can I do to solve this problem?

My inbox appears blank, although they come in (numbers go up). I have more email addresses. It started blank with one two days ago, now all of them appears blank. If I expect a message, I can open the message by search tool, then it opens perfectly. What can I do to solve this problem?

All Replies (1)

more options

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird