Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

TB does not connect. Editing the existing connection generates an error that I do not understand.

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 163 views
  • Nuɖoɖo mlɔetɔ rr8421

rr8421
rr8421
more options

From TB: File / New / Existing Mail Account / enter the requested account data. 1. The email server is not found. 2. The email server URL is incomplete, so I corrected the URL. Logins.json has the correct URL for IMAP and SMTP. 3. Run the re-test and all looks good. Ports are correct, security is proper, and the email server is found. 4. Click the DONE button and a verification of the user password is attempted. The password has never been changed. Also, this message is displayed, and the password verify attempt never times out.

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.createIncomingServer]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/accountcreation/verifyConfig.js :: verifyConfig :: line 60" data: no]

How can I fix this error, please? Thank you for your assistance...Rick

From TB: File / New / Existing Mail Account / enter the requested account data. 1. The email server is not found. 2. The email server URL is incomplete, so I corrected the URL. Logins.json has the correct URL for IMAP and SMTP. 3. Run the re-test and all looks good. Ports are correct, security is proper, and the email server is found. 4. Click the DONE button and a verification of the user password is attempted. The password has never been changed. Also, this message is displayed, and the password verify attempt never times out. [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.createIncomingServer]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/accountcreation/verifyConfig.js :: verifyConfig :: line 60" data: no] How can I fix this error, please? Thank you for your assistance...Rick

Ŋuɖoɖo si wotia

I have found my error.

Under Account Settings / Sever Settings: change the Connection Security to SSL/TLS. Editing the existing account cannot make this change if there is a failure.

This was a new requirement for the company's repositioned email server.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (1)

rr8421
rr8421 Biabia la
more options

Ɖɔɖɔɖo si wotia

I have found my error.

Under Account Settings / Sever Settings: change the Connection Security to SSL/TLS. Editing the existing account cannot make this change if there is a failure.

This was a new requirement for the company's repositioned email server.