We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I am unable to update to 38.0.5

mozzillafirefoxuser
mozzillafirefoxuser
more options

I keep getting the pop up saying I must update to 38.0.5 but each time I try it fails after restarting firefox and reports that I need to check if there is another Firefox operating on the computer, which there is not; I have checked all running processes and services. I tried to do the full instal in English (British) from the mozilla web site it down loads the full file but then in my downloads it dispalys "FAILED". I don't want to uninstall firefox and then reinstall because of all my saved data, favourites, passwords, apps etc. How do I cure this problem? I'm on Windows 7.

I keep getting the pop up saying I must update to 38.0.5 but each time I try it fails after restarting firefox and reports that I need to check if there is another Firefox operating on the computer, which there is not; I have checked all running processes and services. I tried to do the full instal in English (British) from the mozilla web site it down loads the full file but then in my downloads it dispalys "FAILED". I don't want to uninstall firefox and then reinstall because of all my saved data, favourites, passwords, apps etc. How do I cure this problem? I'm on Windows 7.

Ŋuɖoɖo si wotia

I have just found a way to work around the problem. I could not download and instal 38.0.5 or even a full re-instal when using Firefox as my browser. So I closed Firefox and opened IE, which I never normally use. I then searched for the Mozilla website, found the download and instal the full English, (British), version. Clicked on download it then did a full upgrade and opened Firefox which now displays in "About" that I have the latest version 38.0.5. Strange that IE would download it but Firefox would'nt.

Xle ŋuɖoɖo sia le goya me 👍 5

All Replies (3)

mozzillafirefoxuser
mozzillafirefoxuser Biabia la
more options

Ɖɔɖɔɖo si wotia

I have just found a way to work around the problem. I could not download and instal 38.0.5 or even a full re-instal when using Firefox as my browser. So I closed Firefox and opened IE, which I never normally use. I then searched for the Mozilla website, found the download and instal the full English, (British), version. Clicked on download it then did a full upgrade and opened Firefox which now displays in "About" that I have the latest version 38.0.5. Strange that IE would download it but Firefox would'nt.

user633449
user633449
more options

Every once in a while the internal updater in Firefox will not properly download the update. The workaround is to go to mozilla.org and download a fresh version of Firefox and install it (just as you did). Glad you figured it out!

mozzillafirefoxuser
mozzillafirefoxuser Biabia la
more options

Hi Tyler, thanks for the reply. Yes the complete fresh version of Firefox did work BUT what is slightly worrying that even on Mozilla.org I could not download the full version when using Firefox as my Browser; I had to use Internet Explorer for the first time since I originaly bought my laptop nearly a year ago. Like most Firefox users I really don't like using IE.