Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.
Wode archive me

Cannot restore profile with backup_restore_profile.sh

Firefox OS Troubleshooting
Unda replied 11 ƒe siwo va yi
Unda
Unda

Hello,

I tried to update my Flame with the base image v188 and the tutorial https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/Flame. To do so, I made a backup using the script backup_restore_profile.sh with the option "-b --sdcard". I flashed my phone, but when I want restore my data with the -r option of the script, my phone cannot reboot. I'm stuck at the first screen with the animated Firefox ... To make the phone work and boot again, I need to flash it again, but then I don't have my data back ...

To import my contacts at least, I tried to mount the sdcards on my computer, but none of the two sdcards are showing up in my /dev directory whereas the USB Sharing options are enabled.

Did I miss something or is this a known issue ?

Hello, I tried to update my Flame with the base image v188 and the tutorial https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/Flame. To do so, I made a backup using the script backup_restore_profile.sh with the option "-b --sdcard". I flashed my phone, but when I want restore my data with the -r option of the script, my phone cannot reboot. I'm stuck at the first screen with the animated Firefox ... To make the phone work and boot again, I need to flash it again, but then I don't have my data back ... To import my contacts at least, I tried to mount the sdcards on my computer, but none of the two sdcards are showing up in my /dev directory whereas the USB Sharing options are enabled. Did I miss something or is this a known issue ?

All Replies (1)

Unda
Unda Biabia la

Since there are some people which seem to have met the same problem, I would like to inform them that, finally, I gave up and got some sleep (tired to have flashed my Flame 6 times in the night). When I woke up, I tried one last time to mount my CD cards, and they magically appear in my /dev directory on the first attempt. So I pasted a backup of my contacts on my SD card and reimport them, but I did not try to use the backup script again ... So it's kind of a happy end for me, but I was wondering if the issue with the script was known, and if there was a solution ...