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Firefox 30 recurrently crashes with Windows 7 Pro

  • 2 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 6 views
  • Nuɖoɖo mlɔetɔ FredMcD

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Recurrent crashes since update to Version 30. Safe mode and complete clean reinstall no help. Recent crash reports noted below: Submitted Crash Reports Report ID Date Submitted bp-a039fa0c-59a6-4458-a9c6-89c0b2140710 7/9/2014 6:12 PM bp-f35fc21e-e285-46e1-a537-ca8732140709 7/8/2014 10:43 PM bp-efb52d24-577c-4be5-b93b-1b1572140709 7/8/2014 10:42 PM bp-bcd4e6c0-b733-42b9-a197-43c462140709 7/8/2014 10:23 PM bp-a768d046-1ce3-4b84-a5c6-4b44f2140709 7/8/2014 10:23 PM bp-9b38a594-77d4-42c9-b77f-aed7a2140709 7/8/2014 10:15 PM bp-f3f5024f-6c53-464b-8e9a-7fd222140709 7/8/2014 10:15 PM bp-86706471-f2c6-421f-9ed3-17ce72140709 7/8/2014 10:15 PM bp-5ebe6060-8518-42a7-969c-088d52140709 7/8/2014 10:14 PM bp-3d7fb1ad-2385-406b-a4b7-bbcfb2140709 7/8/2014 10:14 PM bp-1b3d88b0-9ddb-4ceb-b756-ee5112140709 7/8/2014 10:13 PM bp-23c5f974-1dc5-40c5-8ff0-d8ba02140709 7/8/2014 10:13 PM bp-0caba52a-37bf-4573-9dfa-685cf2140709 7/8/2014 10:13 PM bp-08fec85c-9079-41aa-b54f-57e552140709 7/8/2014 10:13 PM

Any ideas to help would be appreciated. Thanks

Recurrent crashes since update to Version 30. Safe mode and complete clean reinstall no help. Recent crash reports noted below: Submitted Crash Reports Report ID Date Submitted bp-a039fa0c-59a6-4458-a9c6-89c0b2140710 7/9/2014 6:12 PM bp-f35fc21e-e285-46e1-a537-ca8732140709 7/8/2014 10:43 PM bp-efb52d24-577c-4be5-b93b-1b1572140709 7/8/2014 10:42 PM bp-bcd4e6c0-b733-42b9-a197-43c462140709 7/8/2014 10:23 PM bp-a768d046-1ce3-4b84-a5c6-4b44f2140709 7/8/2014 10:23 PM bp-9b38a594-77d4-42c9-b77f-aed7a2140709 7/8/2014 10:15 PM bp-f3f5024f-6c53-464b-8e9a-7fd222140709 7/8/2014 10:15 PM bp-86706471-f2c6-421f-9ed3-17ce72140709 7/8/2014 10:15 PM bp-5ebe6060-8518-42a7-969c-088d52140709 7/8/2014 10:14 PM bp-3d7fb1ad-2385-406b-a4b7-bbcfb2140709 7/8/2014 10:14 PM bp-1b3d88b0-9ddb-4ceb-b756-ee5112140709 7/8/2014 10:13 PM bp-23c5f974-1dc5-40c5-8ff0-d8ba02140709 7/8/2014 10:13 PM bp-0caba52a-37bf-4573-9dfa-685cf2140709 7/8/2014 10:13 PM bp-08fec85c-9079-41aa-b54f-57e552140709 7/8/2014 10:13 PM Any ideas to help would be appreciated. Thanks

All Replies (2)

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Go to the link and follow the steps

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The only steps on that page is how the computer crashes.

https://support.mozilla.org/en-US/forums/contributors/709022 A long lasting, small crash we've seen has been nmsvc.dll (which is Bug 738661). This is a crash in Firefox caused by Covenant Eyes (a content filtering application). Unfortunately Covenant Eyes hasn't fixed this issue, and there isn't a good option to fix this in Firefox. For any users coming to our forums, the best thing they can do is to either remove Covenant Eyes and use another content filter, or switch browsers.