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Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. Learn more.

Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the debugging tool to export the application logs. __TOC__ =How to export logs on Mozilla VPN= Follow these steps to export the application logs: #Open Mozilla VPN and click the gear icon [[Image:vpn settings icon|width=20]] (icon may appear in top right corner of the application on versions older than 2.10). #Click or tap {menu Get Help}. #;[[Image:Android VPN Get Help|width=350]] #Select {menu View Log}. This will generate a <code>.txt</code> file with logs to help Mozilla Support troubleshoot the problem. #;[[Image:View log|width=350]] #Attach the <code>.txt</code> file to your support ticket. {note}'''Note:''' The logs don’t contain your browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.{/note} =I can't log in to Mozilla VPN to generate the log file – What to do= #On the Mozilla VPN ''Get started'' screen, click or tap {menu Get Help}. #;[[Image:Get Help MZ VPN|width=350]] #Select {menu View Log}. This will generate a <code>.txt</code> file with logs to help Mozilla Support troubleshoot the problem. #;[[Image:View log|width=350]] #Save and attach the <code>.txt</code> file to your support ticket. {for win} =How can I export the log if I can't open Mozilla VPN on Windows?= #Open the Windows ''File Explorer''. #Click on the '''View''' tab at the top of the window. #;[[Image:Windows view tab|width=500]] #On the far right side of the option near the top of this tab, look for '''Hidden Items'''. Check this box, if it is not already. #;[[Image:Windows hidden items|windows=100]] #This will enable you to complete the next steps: ##Click on '''This PC''' on the left side of the ''File Explorer''. ##;[[Image:Select This PC|width=150]] ##Click on your hard drive (This should be labeled ''Windows'' or ''OS (C:)''). ##Open the '''Users''' folder. ##;[[Image:User's file|width=600]] ##Open the folder for your user, it should have your user name. ##Open the '''AppData''' folder. ##;[[Image:AppData file|width=600]] ##Open the '''Roaming''' folder. ##;[[Image:Roaming file|width=600]] ##Inside the Roaming folder, find a text file document named ''mozillavpn.txt. ##;[[Image:VPN text file|width=600]] ##Copy the file and attach it to your response email. {/for} <!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links.--> '''Related articles:''' *[https://support.mozilla.org/en-US/kb/troubleshooting-speed-issues-mozilla-vpn?utm_source=-vpn-related Troubleshooting speed issues on Mozilla VPN] *[https://support.mozilla.org/en-US/kb/how-remove-mozilla-vpn-app-data?utm_source=-vpn-related How to remove Mozilla VPN App Data] '''Learn more:''' *[https://support.mozilla.org/en-US/kb/help-i-still-have-questions-about-mozilla-vpn?utm_source=-vpn-related Help, I still have questions about Mozilla VPN]