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Trying to add an exisiting email account that is not connecting to the server

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Beth L
Beth L
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I am trying to add an exisiting email address to Thunderbird, and it is not connecting to the server. I copied the Hostname and Port from the information displayed on the 'External Access' page of the original email host. I checked and rechecked the email address and password and it keeps saying it can't connect to the server.

I am trying to add an exisiting email address to Thunderbird, and it is not connecting to the server. I copied the Hostname and Port from the information displayed on the 'External Access' page of the original email host. I checked and rechecked the email address and password and it keeps saying it can't connect to the server.