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Troubleshoot Firefox crashes (closing or quitting unexpectedly)

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A "''crash''" is what happens when Firefox closes unexpectedly. After a crash, the Mozilla Crash Reporter will appear, asking if you want to send technical details of the crash to Mozilla for processing. This article explains how to get help with your crash in the support forum and directs you to articles about specific crash symptoms.

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A "''crash''" is what happens when Firefox closes unexpectedly. After a crash, the Mozilla Crash Reporter will appear, asking if you want to send technical details of the crash to Mozilla for processing. * If Firefox remains open but becomes unresponsive, see [[Firefox hangs]]. __TOC__ = Getting help with your crash = Processed reports are given a crash "''signature''" which is often indicative of what caused the crash. Because there are so many possible causes for crashes, the best way to get help is to post your crash signature in the forum or live chat. {for win}[[Video:c6db1a7b7a335c7fd6d26cdc3fbdbf06-1247195900-992-0]]{/for} # In the Firefox Location bar, go to '''about:crashes'''. A page listing crash reports that you've submitted will appear. ** If you cannot start Firefox, see [[Firefox crashes when you open it#Getting your crash report|Firefox crashes when you open it]]. # Click on the latest crash under '''Report ID'''.{for win} <br/> <br/> [[Image:24c48a8c02ecf64e07dba246c5405b30-1246117331-677-1.jpg]] <br/>{/for} # You will be taken to a page on crash-stats.mozilla.com, saying that "''Your report is being processed''". When it is finished processing your report, the crash signature will appear under the ID. (e.g. ''nsCrasher::Crash()''){for win} <br/> <br/> [[Image:24c48a8c02ecf64e07dba246c5405b30-1246117331-677-2.jpg]] <br/> {/for} # In the top right corner of the page, click on {button Search Mozilla Support for Help} to search for Support articles that match the crash signature.{for win} <br/> <br/> [[Image:215010f38dee6bf3a51e3a5762269101-1279968843-822-2.png]] <br/> {/for} When you go to [[ask a question]] about your crash, it's important to provide your crash signature in the forum topic or live chat question. That way, our volunteers will be able to provide help that is specific to your circumstances and you can get help much faster. = Generic crash articles = If you are uncomfortable trying to find your crash signature, try one of the below articles for specific crash symptoms: == Firefox crashes when you open it == * If you are unable to load Firefox at all, please see [[Firefox crashes when you open it]]. == Firefox crashes when loading certain pages == * If you get the crash window when trying to browse certain pages but Firefox can work fine on other pages, please see [[Firefox crashes when loading certain pages]]. == Firefox crashes when trying to download a file == * If you get the crash window when trying to download files or certain file types (e.g. images), please see [[Firefox crashes when trying to download a file]]. == Firefox crashes when you exit it == * If you get the crash window only when trying to close Firefox and Firefox fails to shut down properly, please see [[Firefox crashes when you exit it]]. = If none of the above applies to you = The following causes of crashes apply to many crash situations: == Not using the latest version of Firefox == Firefox updates are regularly released and a number of the fixes are crash related. Make sure you are using the latest version. See [[Updating Firefox]] for details. {for fx3} If the latest version of Firefox 3.0 still crashes, try [[Upgrading to Firefox 3.6|upgrading to Firefox 3.6]]. {/for} == Problematic or out of date extensions or themes == Extensions and themes can often cause crashes and other errors. This is especially true if you recently installed or updated an extension. Follow the steps in the [[Troubleshooting extensions and themes]] article to determine whether an extension or theme is causing your problem. The support articles for various specific symptoms of Firefox crashes include lists of extensions that may cause certain crashes. == Problematic or out of date plugins == Plugins are programs that let Firefox display video and sound and do other things. If you find that certain, specific pages cause Firefox to crash every time you visit them, they may need a common plugin. Follow the steps at the [[Troubleshooting plugins]] article to determine whether a plugin is causing your problem. {for win,linux} {note}'''Note:''' Firefox 3.6.4 and above also load plugins separately from Firefox, allowing Firefox to stay open if a plugin crashes. To make sure you are using the latest version of Firefox, see [[Updating Firefox]].{/note} {/for} {for win} == Malware: viruses or spyware == A number of different viruses and spyware are known to crash Firefox. Ensure that your system is kept clean of spyware and viruses. For more information, see [[Is my Firefox problem a result of malware]]. {/for} <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Firefox_crashes Firefox crashes (mozillaZine KB)]'''''
A "''crash''" is what happens when Firefox closes unexpectedly. After a crash, the Mozilla Crash Reporter will appear, asking if you want to send technical details of the crash to Mozilla for processing. This article explains how to get help with your crash in the support forum and directs you to articles about specific crash symptoms. * If Firefox remains open but becomes unresponsive, see [[Firefox hangs]]. __TOC__ = Getting help with your crash = Processed reports are given a crash "''signature''" which is often indicative of what caused the crash. Because there are so many possible causes for crashes, the best way to get help is to post your crash signature in the forum or live chat. {for win}[[Video:c6db1a7b7a335c7fd6d26cdc3fbdbf06-1247195900-992-0]]{/for} # In the Firefox Location bar, go to '''about:crashes'''. A page listing crash reports that you've submitted will appear. #* If you cannot start Firefox, see [[Firefox crashes when you open it#Getting your crash report|Firefox crashes when you open it]]. # Click on the latest crash under '''Report ID'''.{for win} <br/> <br/> [[Image:24c48a8c02ecf64e07dba246c5405b30-1246117331-677-1.jpg]] <br/>{/for} # You will be taken to a page on crash-stats.mozilla.com, saying that "''Your report is being processed''". When it is finished processing your report, the crash signature will appear under the ID. (e.g. ''nsCrasher::Crash()''){for win} <br/> <br/> [[Image:24c48a8c02ecf64e07dba246c5405b30-1246117331-677-2.jpg]] <br/> {/for} # In the top right corner of the page, click on {button Search Mozilla Support for Help} to search for Support articles that match the crash signature.{for win} <br/> <br/> [[Image:215010f38dee6bf3a51e3a5762269101-1279968843-822-2.png]] <br/> {/for} When you go to [[ask a question]] about your crash, it's important to provide your crash signature in the forum topic or live chat question. That way, our volunteers will be able to provide help that is specific to your circumstances and you can get help much faster. = Generic crash articles = If you are uncomfortable trying to find your crash signature, try one of the below articles for specific crash symptoms: == Firefox crashes when you open it == * If you are unable to load Firefox at all, please see [[Firefox crashes when you open it]]. == Firefox crashes when loading certain pages == * If you get the crash window when trying to browse certain pages but Firefox can work fine on other pages, please see [[Firefox crashes when loading certain pages]]. == Firefox crashes when trying to download a file == * If you get the crash window when trying to download files or certain file types (e.g. images), please see [[Firefox crashes when trying to download a file]]. == Firefox crashes when you exit it == * If you get the crash window only when trying to close Firefox and Firefox fails to shut down properly, please see [[Firefox crashes when you exit it]]. = If none of the above applies to you = The following causes of crashes apply to many crash situations: == Not using the latest version of Firefox == Firefox updates are regularly released and a number of the fixes are crash related. Make sure you are using the latest version. See [[Updating Firefox]] for details. == Problematic or out of date extensions or themes == Extensions and themes can often cause crashes and other errors. This is especially true if you recently installed or updated an extension. Follow the steps in the [[Troubleshooting extensions and themes]] article to determine whether an extension or theme is causing your problem. The support articles for various specific symptoms of Firefox crashes include lists of extensions that may cause certain crashes. == Problematic or out of date plugins == Plugins are programs that let Firefox display video and sound and do other things. If you find that certain, specific pages cause Firefox to crash every time you visit them, they may need a common plugin. Follow the steps at the [[Troubleshooting plugins]] article to determine whether a plugin is causing your problem. {for win,linux} {note}'''Note:''' Firefox 3.6.4 and above also load plugins separately from Firefox, allowing Firefox to stay open if a plugin crashes. To make sure you are using the latest version of Firefox, see [[Updating Firefox]].{/note} {/for} {for win} == Malware: viruses or spyware == A number of different viruses and spyware are known to crash Firefox. Ensure that your system is kept clean of spyware and viruses. For more information, see [[Is my Firefox problem a result of malware]]. {/for} <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Firefox_crashes Firefox crashes (mozillaZine KB)]'''''

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