Sadly, we are not the NSA. We don't monitor your internet usage.
It will be impossible for us to give you the information, because quite simply, we don't have it. Also, the IPv…
Didnt realize that you have a mac.
Sadly, cor-el is right. Macs are very limited due to the craziness of their application management.
After discussion with a few members of the…
I'm sorry to say that we can't offer that feature without modifications to the user interface, which is only possible for advanced users. If you feel up to the task of modifying t…
Hi. Try clearing your cache. Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cac…
"It's a bug similar to bug 630197, but for AMD GPUs."
[https://bugzilla.mozilla.org/show_bug.cgi?id=768395 Bug 768395]
Maybe you could try updating or downgrading the drivers?…
Hi!
Older releases can be found at [http://www.mozilla.org/en-US/firefox/all-older.html http://www.mozilla.org/en-US/firefox/all-older.html]
Of course, they are not recommende…
Hi,
When Firefox is freezing, is it actually crashing and closing down? If it is, open up Firefox and navigate to about:crashes
Once you are there, please copy and paste the f…
Hi,
I'll quite happily file a feature request on your behalf. Please remember I am a volunteer, and I don't know everything about Firefox. Please feel free to file a feature requ…
Hi, I don't think this is a Firefox problem, sorry :(
I just wanted to let you know, we might not have a solution for you, keep checking though, somebody might just help :)
Hi, tabs on top can be disabled by right clicking next to the awesome bar and unchecking the tabs on top button. Not sure about the grey tone though, sorry. :)
If I helped you,…
Sorry if we are not helping you. We are tech support for Mozilla. If you'd wish to state your problems, where you've got to and any other information, I'd be happy to help you.
Hi, I've processed your crash id and you can view a detailed report here: https://crash-stats.mozilla.com/report/index/bp-b6eef787-da46-4b66-8330-1ed132120428
It looks like we …
You can't email us, sorry. We are volunteers and don't currently have email addresses, or even one between us all. I'll point it out in the next meeting, but I think we didn't get…
dragoniak, I just found that out, I was just coming on to post, then I got an email pop up, you had answered for me
dcbohn, Remove ESET. Then you have no problem.
I can assure you this is NOT a security issue unless you make it one. Do you have any third party Facebook software installed on your computer that checks your status etc? If so, …
Thanks cor-el, you're a legend. Can I stop users from visiting about: pages other than the ones listed on about: ? As I said, some people are clever at my school. We need a comple…
Can you try a different browser please. Do you have problems there? If not, try a new profile, take a look here: https://support.mozilla.org/en-US/kb/Managing-profiles#w_creating-…
Sorry, not really. If you give me some details on exactly what you want, I'll file a feature request bug in our bug tracker for you, if you'd like that.
My inbox has changed as well, don't worry. It's just Google moving "Forward". I would say backwards, but they say forwards. Not much you can do, sorry :(
You can have a look in g…
Sounds like a driver error to me. Take a look to see if there any driver updates for either devices. If you can't find anything, or don't understand what a driver is, please tell …
Basically, that means if you go to your email, it would keep on looping round to the same page your on, meaning it could be an auto redirect to the same page or similar.
That's a common, annoying error. Take a look at http://sslerror61.org/
Yes, there is a website dedicated to it. If none of those solutions work, contact your network admin. They …
You'll have to go back a while for things like that. The problem is security. If you want an insecure version, go to http://www.mozilla.org/en-US/firefox/all-older.html
Persona…
When you type your email address, are you writing "yourusername@gmail.com" or just "yourusername" without the speech marks, and youruserrname is the bit before @gmail.com in your …
That's probably a firefox security warning, can I ask exactly what firefox is telling you please so I can verify my thoughts and tell you how to fix the problem?
Hi there,
Please can you get me a crash id, it will be the first few blue lines from a the page you get by typing about:crashes in to the address bar, and then clicking the arrow…
Sorry to hear that. Do you have a list of the parts? I can quite happy look up some of them and see if they are incompaitable with firefox, and if so why. I just need things such …
Both of those are not working.
I trust they exist, but... they seem not to work in the bug reporter. Please copy and paste the whole list to http://pastebin.mozilla.org/ then cho…
Sorry to here you're leaving us. If it was me, I wouldn't even bother with control panel, it just gets rid of registry stuff. I'd just go into program files and delete the Mozilla…
I researched your error code, it can a driver error but is most likely to be an error with your RAM or graphics card memory. As I said before, if you tell me your computers model,…
So did the address sent to you begin with picasa://?
If it did, it is invalid, if you send us the url (get rid of the last few letters/numbers/symbols if you want to keep private…
Try a new profile. To create a new profile:
At the top of the Firefox window, click on the Firefox button) and then click Exit.
Press Windows Key + R
In the Run di…
The error means that an add-on called yoono is having problems communicating with a component made by Microsoft. I spoke to somebody with experience in working with the firefox co…
You're unlikely to get a reply. It's pretty much unused as far as I'm aware. You need to get a crash id outside of firefox for me to help. Press Start key + R and a dialog should …
Which port number? Firefox has found a security issue meaning that websites can cross through some ports and mess things up. You can override, I'll tell you how when you tell me t…
Oh sorry, I was looking at the wrong thread when I said 7. Can you please confirm that you are downloading Firefox from one of our sites. getfirefox.com, mozilla.org or mozilla.co…
Adobe acrobat? I haven't seen that in a long time. Now, you're most likely looking for adobe reader, acrobat is generally for pdf editing and creation only. You can re-download th…
Generally, this is no fault of Firefox's. 3.6.25 is fully security updated, so it's fine. Sorry about this. If you let me know what computer you have I may be able to help.
In the Firefox menu bar, click "Help" and select "Troubleshooting Information". The about:support page will open.
Under "Application Basics", click on "Open Containing Folder…
You do not need this. If you look at your tab, you should see a little black or grey x. Click this to close a tab. As for actually restoring it, I don't know
This could be something like a toolbar or other extension.
First, set a homepage in firefox, and close it.
Next try starting firefox in [[Safe Mode]] to stop all extensions from…
This is your home page. To change it, open options by clicking the orange button in the top left hand corner, click options, the general tab and change the home page to something …
Hi there. This is not firefox related. But if you can be bothered to ask, I can be bothered to answer. If you look at the base of or side of your home hub, somewhere you should fi…
You could install version 3.6 alongside your current version. Simply download the current language from http://www.mozilla.org/en-US/firefox/all-older.html then in the installer, …
Click on the orange button in the top left hand corner of your screen, then click options. Then enter the security tab and click the button that says saved passwords. When you hav…
I believe this would have to be edited in the development stages. As this is not a bug, it should not be flagged for developers. I too believe that it would be a useful feature. A…
Hi ritamco, I'm sorry to here that we are no longer the best browser for you. Just to let you know, firefox has not been around 20 years. Please be aware big companys like google …
Hi there, harleygirl.
A look around the internet and my previous knowledge indicates this is not an issue with firefox, but with how the server that the app is run on is incorrec…
Firefox was supposed to drop in memory usage from version 7, I noticed you have adblock installed, plugins like that have a tendency to be memory eaters
That's around 830 mb meaning if your computer is fairly new (usually around 3GB RAM) you are using about 27% of your memory. That isn't much of a problem. The problem is, why is …
Press the alt key while not in full screen mode to reveal the File button etc or click the firefox button in the top left corner and on the blue side, you will find options.
Hi jagrix,
Unfortunately, Firefox is yet to have it's own volume control. Consequently, unless a site has it's own volume control, you can not modify firefox's sound.
Person…
Hi Raphe,
There are a couple of things I know that can cause this. One of which I have experienced myself.
Sometimes, your router may be faulty. This will usually effect all d…
Hi there.
This could be a couple of different problems. Your most likely not an administrator, to download firefox, contact a system administrator. If it still doesn't allow you …
Hi there,
Some websites have facebook widgets, which can cause facebook to load into that specific page. If you want to give an example url for me to look at, feel free to.
-Tad…
Hey KKW!
In firefox's address bar type about:crashes then click on one of the links beginning with bp and then when it comes up with a table and some things in it, copy and paste…
