Forum der Gemeinschaft Firefox

In the past weeks Mozilla VPN is not working in Italy. As of today, I cannot connect to any of Mozilla VPN servers. Everything fails, ping is stuck. I am connecting via Vodafone Italy as my ISP.

Hello Mozilla Support,

I once had a Firefox Sync account under the email [redacted] @outlook.com that I no longer can get into because of the loss of the MFA device and the recovery codes. I now use a different Firefox account under [redacted] @outlook.com. However, I did have a yearly subscription to Mozilla VPN tied to the old account that I need canceled ASAP. Are you all able to go in and cancel it for me?

Thank you, Collyn Mosquito

i accepted a free trial for vpn. I do not want to be charged for vpn. i dont find vpn usefull. websites dont allow access when Im using vpn. do not add to my account.

Hello,

I have a paid subscription to Mozilla's VPN service, but need to temporarily suspend/cancel the subscription. When I go into settings there is no subscription listed though my bank shows that I have been paying the monthly $4 charge for many months. How do I cancel the subscription?

I subscribed to Mozilla VPN a few days ago, but have now learned that I can get Bitdefender's version for free. I wish to cancel Mozilla's version and, hopefully, be reimbursed.

Hi,

last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method."

When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now?

Thank you for your help!

Hi! I've received an email informing about my upcoming VPN subscription reneval. But when I went to my subscriptions page I can only see "You have no active subscriptions" message. Does it mean that my subscription is cancelled and the email message is wrong?

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method.

I tried removing Paypal, but it forced me to restore Paypal as the payment method.

How do I switch to a credit card?

Back on May 12, 2026 I received an email message saying that my credit card failed to pay for my apple icloud storage. I just saw this message and I want to set up another method of payment to apple for my icloud storage, but I don't know how to accomplish this. Please tell me what I should do.

Thank you.

Anne Fleming, [edited email from public community support forum]

Dear Mozilla Support Team,

I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period.

According to your Terms of Service, I am eligible for a full refund. Therefore, I kindly request a refund of the €9.99 charge to the original payment method.

If you require any additional information to process my request, such as the email address associated with my account or my order number, I would be happy to provide it.

Thank you for your assistance. I look forward to your confirmation that the refund has been processed.

Kind regards,

Jakob

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook both charges were $59.88

need way to rectify Plese help,

/edited emails from public community support forum