Forum der Gemeinschaft Firefox

The instructions on the page for fixing the error message about bookmarks and history not functioning refer to a Windows system, which I don't use on my Mac. Nor can I find anything under Virus & Protection in my Privacy & Security settings. I'm unclear what to try next, so are you able to advise? Many thanks in advance for your help! Meredith Rose

I keep getting email messages saying that my Firefox account will be terminated on May 26th because I don't use the browser enough. Is this true? I also use a different browser, but do use Firefox occasionally.

Hi,

two days ago, video embeds on Twitter stopped working in Firefox. Please help me troubleshoot the issue, so that I can either fix it myself, or present enough evidence to file a proper bug report.

Affected version: FF 140 ESR. I had some 140.7 installed when the error first happened, but have upgraded to firefox-esr_140.10.1esr-1_amd64 since. Didn't fix the problem. *Not* a snap package, regular .deb!

Affected OS: Ubuntu 26.04 LTS, not a fresh install but upgraded from 24.04 instead (which itself was upgraded from 22.04).

Symptoms: Videos on X (and Facebook) no longer play, the preview image is there for a split second, then an error appears. Video on for example Youtube is fine, though. Local players like VLC also do work as expected. Video on X worked under 26.04 before this happened.

The issue likely started when removing surplus packages and metapackages from the upgrade. According to synaptics, this is the complete list of packages removed: augeas-lenses bomber bovo clevis clevis-luks db-util db5.3-util dolphin-dev gir1.2-freedesktop-dev gir1.2-glib-2.0-dev girepository-tools gostsum granatier guestfish guestfs-tools guestmount icu-devtools jose kapman katomic kblackbox kblocks kbounce kbreakout kdegames kdegames-mahjongg-data-kf6 kdiamond kfourinline kgeography kgeography-data kgoldrunner kigo killbots kiriki kjumpingcube klickety klines kmahjongg knavalbattle knetwalk knights kolf kollision konquest kreversi kshisen ksirk ksnakeduel kspaceduel ksquares ktuberling ktuberling-data kubrick kubuntu-web-shortcuts ldmtool libaom-dev libarchive-tools libaugeas0 libblkid-dev libconfig11 libdbus-1-dev libdlt3 libffi-dev libfmt-dev libfontconfig1-dev libfribidi-dev libgd-perl libgio-2.0-dev libgio-2.0-dev-bin libglib2.0-dev libglib2.0-dev-bin libgraphite2-dev libguestfs-perl libguestfs-tools libguestfs0t64 libharfbuzz-cairo0 libharfbuzz-dev libhivex0 libicu-dev libjose0 libjson-glib-dev libjxr-tools libjxr0t64 libkdegames6private6 libkmahjongg6 libldm-1.0-0t64 libmosquitto1 libmount-dev libosinfo-1.0-0 libosinfo-l10n libpcre2-dev libpixman-1-dev libpolkit-gobject-1-dev libpsl-dev libpwquality-tools libpython3-dev libpython3.14-dev libselinux-dev libsepol-dev libspdlog-dev libsqlite3-dev libssh-dev libstd-rust-dev libstring-shellquote-perl libsys-virt-perl libsysprof-capture-4-dev libsystemd-dev libtirpc-dev libusb-0.1-4 libusb-1.0-0-dev libusb-1.0-doc libusb-dev libvirt-common libvirt0 libwebsockets19t64 libwhoopsie-preferences0 libwhoopsie0 libwin-hivex-perl libx265-dev libxdo-dev libxdo3 libxft-dev libxkbcommon-dev libxrender-dev libyara10 lskat lskat-data mosquitto mosquitto-clients native-architecture osinfo-db palapeli palapeli-data picmi qml6-module-org-kde-games-core skladnik supermin whoopsie whoopsie-preferences I don't think they are related (libx265 and libaom are only the -dev packages), but this is the only system-wide change on that day that I can remember. I of course tried re-installing these, but this also doesn't fix the problem.

On my journey of fixing this myself, I also asked the all-hallucinating knowledge randomizer frontend of OpenAI, which made me check a couple generic spots on my system and in FF itself.

ffmpeg -codecs | grep -E "h264|hevc|vp9|av1" ffmpeg version 8.0.1-3ubuntu2 Copyright (c) 2000-2025 the FFmpeg developers

 built with gcc 15 (Ubuntu 15.2.0-13ubuntu3)
 configuration: --prefix=/usr --extra-version=3ubuntu2 --toolchain=hardened --libdir=/usr/lib/x86_64-linux-gnu --incdir=/usr/include/x86_64-linux-gnu --arch=amd64 --enable-gpl --disable-stripping --disable-pocketsphinx --disable-libcaca --disable-libmfx --disable-omx --enable-gnutls --enable-libaom --enable-libass --enable-libbs2b --enable-libcdio --enable-libcodec2 --enable-libdav1d --enable-libflite --enable-libfontconfig --enable-libfreetype --enable-libfribidi --enable-libglslang --enable-libgme --enable-libgsm --enable-libharfbuzz --enable-libmp3lame --enable-libmysofa --enable-libopenjpeg --enable-libopenmpt --enable-libopus --enable-librubberband --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx265 --enable-libxml2 --enable-libxvid --enable-libzimg --enable-openal --enable-opencl --enable-opengl --disable-sndio --enable-libvpl --enable-libdc1394 --enable-libdrm --enable-libiec61883 --enable-chromaprint --enable-frei0r --enable-ladspa --enable-libbluray --enable-libdvdnav --enable-libdvdread --enable-libjack --enable-libjxl --enable-libpulse --enable-librabbitmq --enable-librist --enable-libsrt --enable-libssh --enable-libsvtav1 --enable-libx264 --enable-libzmq --enable-libzvbi --enable-lv2 --enable-sdl2 --enable-libplacebo --enable-librav1e --enable-librsvg --enable-shared
 WARNING: library configuration mismatch
 avcodec     configuration: --prefix=/usr --extra-version=3ubuntu2 --toolchain=hardened --libdir=/usr/lib/x86_64-linux-gnu --incdir=/usr/include/x86_64-linux-gnu --arch=amd64 --enable-gpl --disable-stripping --disable-pocketsphinx --disable-libcaca --disable-libmfx --disable-omx --enable-gnutls --enable-libaom --enable-libass --enable-libbs2b --enable-libcdio --enable-libcodec2 --enable-libdav1d --enable-libflite --enable-libfontconfig --enable-libfreetype --enable-libfribidi --enable-libglslang --enable-libgme --enable-libgsm --enable-libharfbuzz --enable-libmp3lame --enable-libmysofa --enable-libopenjpeg --enable-libopenmpt --enable-libopus --enable-librubberband --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx265 --enable-libxml2 --enable-libxvid --enable-libzimg --enable-openal --enable-opencl --enable-opengl --disable-sndio --enable-libvpl --enable-libdc1394 --enable-libdrm --enable-libiec61883 --enable-chromaprint --enable-frei0r --enable-ladspa --enable-libbluray --enable-libdvdnav --enable-libdvdread --enable-libjack --enable-libjxl --enable-libpulse --enable-librabbitmq --enable-librist --enable-libsrt --enable-libssh --enable-libsvtav1 --enable-libx264 --enable-libzmq --enable-libzvbi --enable-lv2 --enable-sdl2 --enable-libplacebo --enable-librav1e --enable-librsvg --enable-shared --enable-version3 --disable-doc --disable-programs --disable-static --enable-libaribb24 --enable-libopencore_amrnb --enable-libopencore_amrwb --enable-libtesseract --enable-libvo_amrwbenc --enable-libsmbclient
 libavutil      60.  8.100 / 60.  8.100
 libavcodec     62. 11.100 / 62. 11.100
 libavformat    62.  3.100 / 62.  3.100
 libavdevice    62.  1.100 / 62.  1.100
 libavfilter    11.  4.100 / 11.  4.100
 libswscale      9.  1.100 /  9.  1.100
 libswresample   6.  1.100 /  6.  1.100
DEV.L. av1                  Alliance for Open Media AV1 (decoders: libdav1d libaom-av1 av1 av1_cuvid av1_qsv) (encoders: libaom-av1 librav1e libsvtav1 av1_nvenc av1_qsv av1_vaapi av1_vulkan)
DEV.LS h264                 H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10 (decoders: h264 h264_v4l2m2m h264_qsv h264_cuvid) (encoders: libx264 libx264rgb h264_nvenc h264_qsv h264_v4l2m2m h264_vaapi h264_vulkan)
DEV.L. hevc                 H.265 / HEVC (High Efficiency Video Coding) (decoders: hevc hevc_qsv hevc_v4l2m2m hevc_cuvid) (encoders: libx265 hevc_nvenc hevc_qsv hevc_v4l2m2m hevc_vaapi hevc_vulkan)
DEV.L. vp9                  Google VP9 (decoders: vp9 vp9_v4l2m2m libvpx-vp9 vp9_cuvid vp9_qsv) (encoders: libvpx-vp9 vp9_vaapi vp9_qsv)
DEAIL. wmav1                Windows Media Audio 1

-> ffmpeg is installed, version 8, av1 and hevc support seems present. The sparse advice from google results (similar thing in a Gentoo forum I think) on installating ffmpeg4.4 is no longer viable. --- apt list --installed | grep libavcodec

libavcodec-dev/resolute,now 7:8.0.1-3ubuntu2 amd64 [installed] libavcodec-extra62/resolute,now 7:8.0.1-3ubuntu2 amd64 [installed,automatic] libavcodec-extra/resolute,now 7:8.0.1-3ubuntu2 amd64 [installed]

(libavcodec62 non-extra was installed before, didn't change anything) --- apt list --installed | grep libaom*

libao-common/resolute,resolute,now 1.2.2+20180113-1.2ubuntu2 all [installed,automatic] libao4/resolute,now 1.2.2+20180113-1.2ubuntu2 amd64 [installed,automatic] libaom3/resolute,now 3.13.1-2 amd64 [installed,automatic] --- FF about:support in the codec section says this: Codec Support Information Codec Name Software Decoding Hardware Decoding H264 Unsupported Supported VP9 Supported Supported VP8 Supported Supported AV1 Supported Unsupported HEVC Unsupported Supported AAC Unsupported Unsupported MP3 Supported Unsupported Opus Supported Unsupported Vorbis Supported Unsupported FLAC Supported Unsupported Wave Supported Unsupported --- vainfo Trying display: wayland libva info: VA-API version 1.23.0 libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so libva info: Found init function __vaDriverInit_1_22 libva info: va_openDriver() returns 0 vainfo: VA-API version: 1.23 (libva 2.22.0) vainfo: Driver version: Intel iHD driver for Intel(R) Gen Graphics - 26.1.2 () vainfo: Supported profile and entrypoints

     VAProfileMPEG2Simple            : VAEntrypointVLD
     VAProfileMPEG2Main              : VAEntrypointVLD
     VAProfileH264Main               : VAEntrypointVLD
     VAProfileH264Main               : VAEntrypointEncSliceLP
     VAProfileH264High               : VAEntrypointVLD
     VAProfileH264High               : VAEntrypointEncSliceLP
     VAProfileJPEGBaseline           : VAEntrypointVLD
     VAProfileJPEGBaseline           : VAEntrypointEncPicture
     VAProfileH264ConstrainedBaseline: VAEntrypointVLD
     VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP
     VAProfileVP8Version0_3          : VAEntrypointVLD
     VAProfileHEVCMain               : VAEntrypointVLD
     VAProfileHEVCMain10             : VAEntrypointVLD
     VAProfileVP9Profile0            : VAEntrypointVLD
     VAProfileVP9Profile2            : VAEntrypointVLD

--- running with MOZ_DISABLE_HW_DECODE=1 firefox -> no change --- A fresh profile shows the same issues, so this should not be config-related in terms of Firefox --- Safe mode on my standard profile also doesn't change anything --- running with MOZ_LOG="PlatformDecoderModule:5" firefox -> also no change, but now on every try to play a video, these three lines are spammed: [Child 2326924: Main Thread]: D/PlatformDecoderModule Sandbox Utility Generic decoder rejects requested type video/avc [Child 2326924: Main Thread]: D/PlatformDecoderModule Sandbox Utility Generic decoder rejects requested type video/av1 [Child 2326924: Main Thread]: D/PlatformDecoderModule Sandbox Utility Generic decoder rejects requested type video/hevc

On other websites, the occasional [Child 2330726: Main Thread]: D/PlatformDecoderModule Sandbox Utility Generic decoder rejects requested type audio/mp4a-latm or [Child 2331802: Main Thread]: D/PlatformDecoderModule Sandbox Utility Generic decoder rejects requested type video/vp8

is added.

Some time close to starting FF, this block is presented: [Utility 2331783: Main Thread]: D/PlatformDecoderModule PDMInitializer, Init PDMs in Utility process [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFMPEG: version: 0x200, macro: 62, micro: 101, isFFMpeg: yes [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFVPX: Link result: Success [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder rejects requested type 'video/avc' [Utility 2331783: Main Thread]: D/PlatformDecoderModule Agnostic decoder rejects requested type 'video/avc' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'video/vp9' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'video/vp9' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'video/vp8' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'video/vp8' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'video/av1' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'video/av1' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder rejects requested type 'video/hevc' [Utility 2331783: Main Thread]: D/PlatformDecoderModule Agnostic decoder rejects requested type 'video/hevc' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder rejects requested type 'audio/mp4a-latm' [Utility 2331783: Main Thread]: D/PlatformDecoderModule Agnostic decoder rejects requested type 'audio/mp4a-latm' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/mpeg' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/mpeg' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/opus' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/opus' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/vorbis' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/vorbis' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/flac' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/flac' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/x-wav' [Utility 2331783: Main Thread]: D/PlatformDecoderModule FFmpeg decoder supports requested type 'audio/x-wav' [Parent 2331581: Main Thread]: D/PlatformDecoderModule Broadcast support from 'Utility Generic', support=H264 NONE VP9 SW VP8 SW AV1 SW HEVC NONE AAC NONE MP3 SW Opus SW Vorbis SW FLAC SW Wave SW

Back in FF 140.7, I also got these lines, but they're no longer present in 140.10 or flags have changed, I don't know: [Child 2238921, MediaDecoderStateMachine #1] WARNING: Decoder=7329b02ba900 state=DECODING_METADATA Decode metadata failed, shutting down decoder: file ./dom/media/MediaDecoderStateMachine.cpp:371 [Child 2238921, MediaDecoderStateMachine #1] WARNING: Decoder=7329b02ba900 Decode error: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006): file ./dom/media/MediaDecoderStateMachineBase.cpp:168

--- The troubleshooting info below this text box says this somewhere:

"name": "AV1_HW_DECODE",
         "description": "AV1 hardware decoding",
         "status": "blocklisted",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "env",
             "status": "blocklisted",
             "failureId": "FEATURE_FAILURE_VIDEO_DECODING_MISSING",
             "message": "#BLOCKLIST_FEATURE_FAILURE_VIDEO_DECODING_MISSING"
           }

Open to suggestions on where to dig deeper next...thank you!

A few months ago, Firefox was handing off 'search' from the Google search bar (in the middle of the page) to the address bar. In March this was fixed with updated version 148.1 (I believe). When I logged in this morning - Firefox said there was some kind of error and made me reinstall it. My search reverted back to handing off to the address bar - AGAIN! In settings I located, under 'Search' the box that allowed this hand-off and I unchecked it and restarted Firefox and STILL my search is being moved from the Google search bar in the middle of the page to the address bar. I mean, WTH?!?!?!? Why is everything always a problem? Why is nothing working correctly? Why does Firefox make these indiscriminate changes? I cannot work like this. Please, please, please, someone help me.

I have seen many topics about creating your own extension and uploading it to Mozilla for approval but not publishing it so that you can use it yourself only, but none of them tell you what to do after your extension has successfully passed review. I would like to install the extension that I created (and can see in the "My Add-ons" area of mozilla.org), but I have no idea how to do that. Do any of you have any experience with this? This extension was previously only for Chrome but I made some changes to make it Firefox compatible, and I don't want to publish it since it's technically someone else's work. Thanks.

Before reinstalling Windows, I made a backup, but since I didn't update the system until a day later due to work, I forgot the backup password. I've tried every password I could think of, and I don't know what to do now.

Hi - I love the themes available in Firefox. However, some themes I use change my Bookmarks section to "dark". I assume that is by design. However, is there any setting in themes that will enable the Bookmarks section to stay on a light setting? If not, may I please submit this as feedback for a future suggestion? Also, the themes affect the look of part of the new sidebar. I would also like to submit as feedback this issue. Thanks in advance for any help!

Hello,

For few days, it's impossible to connect to FACEBOOK. I have the latest version of FIREFOX, but I have to use another web browser (EDGE) to connect to FACEBOOK. The problem is the same with my two computers with the latest WINDOWS.

Thank you for your help to solve my problem

Default homepage is yahoo. Since the update to version 149, if I do a search from yahoo, the new tab that opens with the search result is blank most of the time. I have to click reload for the search results to show up.

Is anybody else having that problem? Seems to be yahoo search specific but not 100% sure.

Dan

All my Tabs Group have disappeared from the Tab Bar. I can see the Closed Tab Groups in the drop down but i can't find a way to re-open Closed Tab Groups. Any clues welcome. Running 146.0 and on the beta update channel.

Google has added some AI 'ads' to their title page? This just appeared a day or so ago on my system. How did I remove it, block it? Attached is an image of what I am asking about. What is interesting is in Chrome I can explicitly turn this junk off. But when using the Google search title page with Firefox, there appears to absolutely no way to disable it... very nasty way of forcing you to use Chrome?

Moderator note: Edited per OP's request.

I am trying to disable the text segmentation behavior in latest Firefox(v151), but I have encountered an issue where changing the preference in [about:config] does not seem to have any effect.

Details:

   Target Preference:  intl.icu4x.segmenter.enabled
   Current Setting:       false

   Problem: 
   Even after setting this to false (and restarting the browser), the text segmentation behavior (such as word selection logic) remains unchanged and appears to still be using the ICU4X engine.

   Reference:
   https://support.mozilla.org/en-US/questions/1440483#answer-1638092

I would like to know:

  1.  Has this preference been deprecated or hardcoded to true in recent versions of Firefox?

   2. Is there any other way to disable the ICU4X-based segmenter or revert to the previous segmentation logic?

   3. If this is a known change, is there an alternative preference to adjust how word selection handles specific languages (e.g., Japanese)?

I am using the latest version of Firefox. Any insights or workarounds would be greatly appreciated. Thank you in advance for your help!

I got an email that my subscription for Mozilla VPN has been cancelled a month from now. I wonder why? On the "What’s New | Firefox 151" page the new free VPN service is announced. Does it have anything to do with that? Not yet in my region (Sweden) though. Kind regards, Monika Ivarsson

The Issue: I want to copy all bookmarks/Logins/PW from original into two additional already created but not used Profiles. Hence, I have created 3 desired profiles.

I want to copy into each profile the "Original" Bookmarks/Logins/PW nothing else matters to me, i can go to each profile and modify its settings after that and I have read the device Sync considerations.

At this stage, do I abandon the already created 2 additional Profiles and follow the Copy to New Profile procedures outlined in FAQs?

The benefit to my current state is I could copy in "Original" Bookmarks/Logins/PWs to the newly create profiles that are vacant I could then go into each profile to delete the non-relevant data.'

I have read the FAQ differences for Containers vs Profiles and still feel Profiles is best for me. I have also read Sync and the associated threads in FAQ. I have also read Copy from "Original" profile but it seems to apply when creating a Profile.

In the Original profil, I have three Bookmark sub-folders and over 200 bookmarks, plus over 480 Login/PWs. I wanted something like Profiles feature, to put my personal (PW, Bookmarks & Logins) into its own areas' Profile. The use case is Original I use for learning, Personal for banking and medical, the 3rd I have setup one Not For Profit Organization Profile. Each has relevant bookmarks/Logins.PW.

So I created my Profiles. Then realized the PW/Bookmarks/Logins are truly separated.

I have ticked autofill addresses but not autofill payment info but Firefox autofilled my credit card details on a site that I would not give my credit card details to, how do I stop this in future?

I wanted to see how much they would charge for shipping so I had to put in my address and I allowed it to autofill but then it put in my credit card details. I do not give my credit card details to sites that I am unfamiliar with, I will use PayPal instead and this site then captured my details and sent a SMS to my phone to confirm so I know that they have captured some of my details, probaby my credit card details as well.

I went to settings assuming that the settings may have changed in the last update of Firefox but there is still no tick in the box Save and autofill payment info. I want to delete my credit card details from Firefox but I can't find them. There is nothing at all under payment methods and under addresses there is no record of my credit card.

I wanted to send this to Firefox as a bug report but I can't see how to do that. Perhaps you could send a bug report for me.