Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Latest flash plug-in causing FF 19 to hang at exit. Uninstalled the plug in and reinstalled fresh from Adboe with same results.

  • 3 svar
  • 2 har dette problem
  • 2 visninger
  • Seneste svar af kieran137

more options

Each time I close Firefox, I have to open the Task Manager and manually kill the process. I uninstalled the flash plug-in and the problem is solved, except now I cannot use YouTube etc etc. Without the Flash plug-in the browser works normally, with it, not so much.

Each time I close Firefox, I have to open the Task Manager and manually kill the process. I uninstalled the flash plug-in and the problem is solved, except now I cannot use YouTube etc etc. Without the Flash plug-in the browser works normally, with it, not so much.

Valgt løsning

I attempted the reset to no avail. I uninstalled and then reinstalled Firefox and the plug in and that fixed the issue.

Læs dette svar i sammenhæng 👍 0

Alle svar (3)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

As I pointed out, without the plug-in I have no issue. Resetting Firefox is not going to change a compatibility problem between the plug-in and browser.

more options

Valgt løsning

I attempted the reset to no avail. I uninstalled and then reinstalled Firefox and the plug in and that fixed the issue.