Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adding Firefox to new computer

  • 3 svar
  • 1 har dette problem
  • 12 visninger
  • Seneste svar af cor-el

more options

I have downloaded Firefox on my new computer. Windows 11. I can't get it to do anything. Everything I click - nothing happens. No tiles. No search. Can't get to any website. Clicked on "getting started" - nothing. I imported my old bookmarks and can see only some of them. Microsoft Edge works fine.

Thank you

I have downloaded Firefox on my new computer. Windows 11. I can't get it to do anything. Everything I click - nothing happens. No tiles. No search. Can't get to any website. Clicked on "getting started" - nothing. I imported my old bookmarks and can see only some of them. Microsoft Edge works fine. Thank you

Alle svar (3)

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Type about:preferences#advanced<Enter> in the address box.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address box. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.

more options

Thank you for your help. Actually I think it just needed to be shut down and restarted because when I got back on it was on line.

My next question is how can I get rid of the "Import Bookmarks" and "Getting Started" bar at the top?

And regarding bookmarks, not all of my bookmarks are showing. On my old computer there is an icon in the upper right that opens a bookmark window. It is not on the new one.

more options