Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Delete Firefox Account I no Longer have Email Access to

  • 4 svar
  • 1 har dette problem
  • 18 visninger
  • Seneste svar af Bithiah

more options

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email to my old work email. Now I cannot create a new Firefox Sync account using my personal gmail since it is tied to this defunct Sync account. I can log in with the email and password, but it won't let me change any settings with my account without a verification code. I called a friend at my old work and there is no way for them to temporarily reactivate my email account.

Is there any way that I can get this account deleted without the verification code? I don't care if the data is lost. I wanted to start over from scratch anyways. I can view my profile data through the support page, but when I click on the delete account option, it continues to ask for the verification code. If there is a way on the back end to completely delete it, I would appreciate it.

Alle svar (4)

more options

Hey there!

Please see the following link on how to delete your account:

https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account

Hope I helped!

Kind regards,

Bithiah

Nyttig?

more options

Bithiah said

Hey there! Please see the following link on how to delete your account: https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account Hope I helped! Kind regards, Bithiah

I tried that, but when I click the Delete Account button, it keeps asking for the validation code. Guess I can't ever delete the account. Thanks for the link.

Nyttig?

more options

Sorry about that! I think you can't really delete the account without validation code.

Kind regards,

Bithiah

Nyttig?

more options

Hey there!

If your problem is solved, please mark an answer as a solution to let others know this thread is finished. Thanks!

Kind regards,

Bithiah

Nyttig?

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.