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Thunderbird crashes frequently after a few minutes of use on Mac OS 11.6

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  • 1 har dette problem
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  • Seneste svar af t.muntean

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Please find hereafter the last TB crash report on MacOS 11.6:


Date/Time: 2021-10-16 11:09:04.180 +0200 End time: 2021-10-16 11:10:58.189 +0200 OS Version: macOS 11.6 (Build 20G165) Architecture: x86_64h Report Version: 32

Data Source: Stackshots Shared Cache: F0A21792-ED7E-33A3-A0DD-24B063378C1E slid base address 0x7fff2011f000, slide 0x11f000

Command: thunderbird Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Identifier: org.mozilla.thunderbird Version: 91.2.0 (91.2.0) Parent: launchd [1] PID: 40761 Time Since Fork: 445s

Event: hang Duration: 114.01s Duration Sampled: 2.30s (process was unresponsive for 112 seconds before sampling) Steps: 23 (100ms sampling interval) Report threshold: 2.5s

Hardware model: MacBookPro13,2 Active cpus: 4

Time Awake Since Boot: 90947s Time Since Wake: 1573s

Fan speed: 1388 rpm


Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting



Heaviest stack for the main thread of the target process:

 14  <truncated backtrace>
 13  ??? [0xf8ba4976752e01c7]
 11  ??? (XUL + 64589876) [0x10c78b034]
 9   -[ABRecord valueForProperty:] + 155 (AddressBookCore + 109476) [0x7fff30724ba4]
 8   -[ABRecord nts_ValueForProperty:] + 553 (AddressBookCore + 110177) [0x7fff30724e61]
 7   -[ABCDRecord(AddressBook) nts_ValueForProperty:record:addressBook:] + 671 (AddressBookCore + 111282) [0x7fff307252b2]
 7   -[ABCDRecord(AddressBook) copyMultiValueWithRecord:withProperty:] + 83 (AddressBookCore + 186711) [0x7fff30737957]
 7   -[ABMultiValueCoreDataWrapper initWithManagedObject:property:] + 60 (AddressBookCore + 187396) [0x7fff30737c04]
 6   +[ABMultiValueCoreDataWrapper newWithMultiValueClass:managedObject:property:] + 131 (AddressBookCore + 187551) [0x7fff30737c9f]
 2   +[ABMultiValueCoreDataWrapper populateIdentifiers:values:labels:primaryIdentifier:withDataFromManagedObject:property:] + 518 (AddressBookCore + 188163) [0x7fff30737f03]
 1   -[_PFModelMap entityForPath:] + 13 (CoreData + 3417005) [0x7fff25ef33ad]
*1   ??? (kernel + 476928) [0xffffff8000284700]


Process: thunderbird (Thunderbird) [40761] UUID: CD7F198B-73DD-3F05-8991-440FE9CFEA09 App Version: 91.2.0 Build Version: 91.2.0 Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Architecture: x86_64 Parent: launchd [1] UID: 502 Footprint: 3948.53 MB Time Since Fork: 445s Num samples: 23 (1-23) CPU Time: 1.479s (4.2G cycles, 3.9G instructions, 1.09c/i) Note: Suspended for 1 sample Note: Unresponsive for 112 seconds before sampling Note: 1 idle work queue thread omitted

 .........

...........

Alle svar (7)

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Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

In the meantime, try running TB in safe/troubleshoot mode (hold Option when launching TB).

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Thanks for your reply. As TB crashes even before opening the More Troubleshooting (even starting in safe mode!), here is the full report after crash: --- Date/Time: 2021-10-17 10:01:28.520 +0200 End time: 2021-10-17 10:02:17.621 +0200 OS Version: macOS 11.6 (Build 20G165) Architecture: x86_64h Report Version: 32

Data Source: Stackshots Shared Cache: F0A21792-ED7E-33A3-A0DD-24B063378C1E slid base address 0x7fff2011f000, slide 0x11f000

Command: thunderbird Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Identifier: org.mozilla.thunderbird Version: 91.2.0 (91.2.0) Parent: launchd [1] PID: 43587 Time Since Fork: 384s

Event: hang Duration: 49.10s Duration Sampled: 2.20s (process was unresponsive for 47 seconds before sampling) Steps: 22 (100ms sampling interval) Report threshold: 2.5s

Hardware model: MacBookPro13,2 Active cpus: 4

Time Awake Since Boot: 98536s Time Since Wake: 1216s

Fan speed: 1455 rpm


Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting



Heaviest stack for the main thread of the target process:

 14  <truncated backtrace>
 14  ??? [0xf8ba4976752e01c7]
 12  ??? (XUL + 64589876) [0x11553a034]
 9   -[ABRecord valueForProperty:] + 155 (AddressBookCore + 109476) [0x7fff30724ba4]
 9   -[ABRecord nts_ValueForProperty:] + 553 (AddressBookCore + 110177) [0x7fff30724e61]
 5   -[ABCDRecord(AddressBook) nts_ValueForProperty:record:addressBook:] + 671 (AddressBookCore + 111282) [0x7fff307252b2]
 5   -[ABCDRecord(AddressBook) copyMultiValueWithRecord:withProperty:] + 83 (AddressBookCore + 186711) [0x7fff30737957]
 5   -[ABMultiValueCoreDataWrapper initWithManagedObject:property:] + 60 (AddressBookCore + 187396) [0x7fff30737c04]
 4   +[ABMultiValueCoreDataWrapper newWithMultiValueClass:managedObject:property:] + 131 (AddressBookCore + 187551) [0x7fff30737c9f]
 3   +[ABMultiValueCoreDataWrapper populateIdentifiers:values:labels:primaryIdentifier:withDataFromManagedObject:property:] + 1304 (AddressBookCore + 188949) [0x7fff30738215]
 2   -[ABCDRecord(AddressBook) propertyValuesWithKey:] + 174 (AddressBookCore + 190180) [0x7fff307386e4]
 1   -[ABCDRecord(AddressBook) fetchPropertyValuesWithKey:uniqueId:] + 947 (AddressBookCore + 191416) [0x7fff30738bb8]
 1   -[NSManagedObject valueForKey:] + 76 (CoreData + 361548) [0x7fff25c0944c]
 1   _PFRawIndexForKnownKey + 137 (CoreData + 52745) [0x7fff25bbde09]
 1   objc_msgSend + 46 (libobjc.A.dylib + 26670) [0x7fff202cb82e]
*1   ??? (kernel + 476928) [0xffffff8000284700]


Process: thunderbird (Thunderbird) [43587] UUID: CD7F198B-73DD-3F05-8991-440FE9CFEA09 App Version: 91.2.0 Build Version: 91.2.0 Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Architecture: x86_64 Parent: launchd [1] UID: 502 Footprint: 1915.98 MB Time Since Fork: 384s Num samples: 22 (1-22) CPU Time: 1.202s (3.0G cycles, 2.2G instructions, 1.37c/i) Note: Unresponsive for 47 seconds before sampling Note: 1 idle work queue thread omitted

 Thread 0xdf4dc    DispatchQueue "com.apple.main-thread"(1)    Thread name "MainThread"    22 samples (1-22)    priority 4-46 (base 46)    cpu time 1.198s (3.0G cycles, 2.2G instructions, 1.37c/i)
 <thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [157], IO tier 0, priority 34 (46)>
 1   <truncated backtrace> 1
   1   ??? [0xf8ba4976752e01c7] 1
     1   ??? (XUL + 64589876) [0x11553a034] 1
       1   -[ABRecord valueForProperty:] + 139 (AddressBookCore + 109460) [0x7fff30724b94] 1
         1   -[ABAddressBook(ABAddressBook_CoreData_Private) abGlobalAPILockInFile:line:togglingSuddenTermination:] + 80 (AddressBookCore + 84266) [0x7fff3071e92a] 1
           1   __102-[ABAddressBook(ABAddressBook_CoreData_Private) abGlobalAPILockInFile:line:togglingSuddenTermination:]_block_invoke + 0 (AddressBookCore + 84408) [0x7fff3071e9b8] 1
            *1   ??? (kernel + 476928) [0xffffff8000284700] (runnable) 1
 <priority 24 (46)>
 1   ??? (XUL + 320202) [0x1117ef2ca] 2
  *1   ??? (kernel + 476928) [0xffffff8000284700] (runnable) 2
 <priority 25 (46)>
 5   <truncated backtrace> 3-7
   5   ??? [0xf8ba4976752e01c7] 3-7
     1   ??? (XUL + 64590172) [0x11553a15c] 3
       1   -[ABRecord valueForProperty:] + 155 (AddressBookCore + 109476) [0x7fff30724ba4] 3
         1   -[ABRecord nts_ValueForProperty:] + 603 (AddressBookCore + 110227) [0x7fff30724e93] 3
          *1   ??? (kernel + 476928) [0xffffff8000284700] (runnable) 3
 <priority 37 (46)>
     4   ??? (XUL + 64589876) [0x11553a034] 4-7
       1   -[ABRecord valueForProperty:] + 155 (AddressBookCore + 109476) [0x7fff30724ba4] 4
         1   -[ABRecord nts_ValueForProperty:] + 553 (AddressBookCore + 110177) [0x7fff30724e61] 4
           1   -[ABCDRecord(AddressBook) nts_ValueForProperty:record:addressBook:] + 671 (AddressBookCore + 111282) [0x7fff307252b2] 4
             1   -[ABCDRecord(AddressBook) copyMultiValueWithRecord:withProperty:] + 83 (AddressBookCore + 186711) [0x7fff30737957] 4
               1   -[ABMultiValueCoreDataWrapper initWithManagedObject:property:] + 60 (AddressBookCore + 187396) [0x7fff30737c04] 4
                 1   +[ABMultiValueCoreDataWrapper newWithMultiValueClass:managedObject:property:] + 131 (AddressBookCore + 187551) [0x7fff30737c9f] 4
                   1   +[ABMultiValueCoreDataWrapper populateIdentifiers:values:labels:primaryIdentifier:withDataFromManagedObject:property:] + 1304 (AddressBookCore + 188949) [0x7fff30738215] 4
                     1   -[ABCDRecord(AddressBook) propertyValuesWithKey:] + 174 (AddressBookCore + 190180) [0x7fff307386e4] 4
                       1   -[_NSFaultingMutableSet release] + 1 (CoreData + 371201) [0x7fff25c0ba01] 4
                        *1   ??? (kernel + 476928) [0xffffff8000284700] (runnable) 4
 <priority 29 (46)>
       1   -[ABRecord valueForProperty:] + 139 (AddressBookCore + 109460) [0x7fff30724b94] 5
         1   -[ABAddressBook(ABAddressBook_CoreData_Private) abGlobalAPILockInFile:line:togglingSuddenTermination:] + 80 (AddressBookCore + 84266) [0x7fff3071e92a] 5
           1   +[ABAddressBook abGlobalAPILockInFile:line:contextBlock:togglingSuddenTermination:] + 91 (AddressBookCore + 84366) [0x7fff3071e98e] 5
             1   pthread_mutex_lock + 1 (libsystem_pthread.dylib + 7555) [0x7fff20428d83] 5
              *1   ??? (kernel + 476928) [0xffffff8000284700] (runnable) 5
       2   -[ABRecord valueForProperty:] + 155 (AddressBookCore + 109476) [0x7fff30724ba4] 6-7
         2   -[ABRecord nts_ValueForProperty:] + 553 (AddressBookCore + 110177) [0x7fff30724e61] 6-7
           1   -[ABCDRecord(AddressBook) nts_ValueForProperty:record:addressBook:] + 158 (AddressBookCore + 110769) [0x7fff307250b1] 6
             1   +[ABCDRecord(AddressBook) typeOfProperty:forRecord:] + 70 (AddressBookCore + 111531) [0x7fff307253ab] 6
               1   +[ABPerson builtInProperties] + 17 (AddressBookCore + 115899) [0x7fff307264bb] 6
                 1   objc_msgSend + 56 (libobjc.A.dylib + 26680) [0x7fff202cb838] 6
                  *1   ??? (kernel + 476928) [0xffffff8000284700] (runnable) 6
 <priority 13 (46)>
           1   -[ABCDRecord(AddressBook) nts_ValueForProperty:record:addressBook:] + 112 (AddressBookCore + 110723) [0x7fff30725083] 7
             1   +[ABCDRecord(AddressBook) keyForProperty:entityName:entityKey:] + 32 (AddressBookCore + 107506) [0x7fff307243f2] 7
               1   +[ABCDContact(AddressBook) keyForProperty:entityName:entityKey:entityWithValueSel:valueWithEntitySel:] + 315 (AddressBookCore + 174828) [0x7fff30734aec] 7
                 1   +[ABCDRecord(AddressBook) keyForProperty:entityName:entityKey:entityWithValueSel:valueWithEntitySel:] + 22 (AddressBookCore + 99532) [0x7fff307224cc] 7
                   1   +[ABCDRecord(AddressBook) keyForProperty:entityName:entityKey:entityWithValueSel:valueWithEntitySel:converterKeys:] + 122 (AddressBookCore + 99662) [0x7fff3072254e] 7
                     1   -[ABCDRecordMapper keyForProperty:entityName:entityKey:entityWithValueSel:valueWithEntitySel:converterKeys:] + 43 (AddressBookCore + 104807) [0x7fff30723967] 7
                       1   -[NSKnownKeysDictionary1 objectForKey:] + 28 (CoreData + 55100) [0x7fff25bbe73c] 7
                         1   _PFRawIndexForKnownKey + 56 (CoreData + 52664) [0x7fff25bbddb8] 7
                           1   _PFRawFastIndexForKnownKey + 10 (CoreData + 52842) [0x7fff25bbde6a] 7
                            *1   ??? (kernel + 476928) [0xffffff8000284700] (runnable) 7
 <priority 29 (46)>
 1   ??? (XUL + 64591217) [0x11553a571] 8
   1   -[ABRecord valueForProperty:] + 139 (AddressBookCore + 109460) [0x7fff30724b94] 8
     1   -[ABAddressBook(ABAddressBook_CoreData_Private) abGlobalAPILockInFile:line:togglingSuddenTermination:] + 80 (AddressBookCore + 84266) [0x7fff3071e92a] 8
       1   +[ABAddressBook abGlobalAPILockInFile:line:contextBlock:togglingSuddenTermination:] + 106 (AddressBookCore + 84381) [0x7fff3071e99d] 8
         1   -[ABAddressBook(ABAddressBook_CoreData_Private) managedObjectContext] + 31 (AddressBookCore + 61190) [0x7fff30718f06] 8
           1   -[ABAddressBook managedObjectContextForDataType:] + 46 (AddressBookCore + 61466) [0x7fff3071901a] 8
   ....

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Here it is the last listed crash report : bp-c4b89176-c0f0-49eb-9040-2e9c00200205 from 05/02/2020 !

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The profile folder on OS X is located at ~/Library/Thunderbird/Profiles/<Profile name>/

In the Thunderbird folder, there is a Crash Reports subfolder, and a subfolder of that named submitted should contain the latest reports bp-... The one from 2020 is not found.

If TB crashes even in safe mode, try running OS X in safe mode and then see if it makes a difference.

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Thanks In the Crash Report/submitted there is: Crash ID: bp-c4b89176-c0f0-49eb-9040-2e9c00200205 which is the latest from Feb 2020!

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That one is already expired. Try OS X safe mode.

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I've done it yesterday but still crashing after a few seconds...!??

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