Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems with payments when online shopping

  • 4 svar
  • 1 har dette problem
  • 8 visninger
  • Seneste svar af cor-el

more options

I have had a few problems ordering from sites (Adidas, Nike and another 1 or 2 I've forgotten) where I enter card details, get taken to the card verification page which then flips back to the basket page or the site's front page. I never get the order confirmation page or a confirmation email and the shops confirm no order has been made. I am really worried about this because I am putting in card info etc and it looks like it's going through but it doesn't. The pages are HTTPS. When I try on a different browser it works perfectly. It's quite frustrating because other sites are fine and I don't want to have to disable everything or use a different browser when I want to quickly buy something. The add ons I have installed are: Cookie Autodelete Facebook Container I Don't Care About Cookies UBlock Origin

I have standard tracking protection set in the options.

I understand the usual answer is to try disabling add ons one by one but to be honest I don't want to keep entering my card details to have to test it. Is there a better way to check what is causing the problem? Is this an issue with the sites or something to do with cookies/add ons?

Alle svar (4)

more options

I should have said that I do turn off autodelete and ublock but the problem persists (turn them off via the ext not disable it via the add ons page).


more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?



more options

Try to disable all cookie related extensions via the about:addons page to make sure that they aren't interfering.


more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window


Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.