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Problems with payments when online shopping

  • 4 svar
  • 1 har dette problem
  • 5 visninger
  • Seneste svar af cor-el

Emma
Emma
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I have had a few problems ordering from sites (Adidas, Nike and another 1 or 2 I've forgotten) where I enter card details, get taken to the card verification page which then flips back to the basket page or the site's front page. I never get the order confirmation page or a confirmation email and the shops confirm no order has been made. I am really worried about this because I am putting in card info etc and it looks like it's going through but it doesn't. The pages are HTTPS. When I try on a different browser it works perfectly. It's quite frustrating because other sites are fine and I don't want to have to disable everything or use a different browser when I want to quickly buy something. The add ons I have installed are: Cookie Autodelete Facebook Container I Don't Care About Cookies UBlock Origin

I have standard tracking protection set in the options.

I understand the usual answer is to try disabling add ons one by one but to be honest I don't want to keep entering my card details to have to test it. Is there a better way to check what is causing the problem? Is this an issue with the sites or something to do with cookies/add ons?

I have had a few problems ordering from sites (Adidas, Nike and another 1 or 2 I've forgotten) where I enter card details, get taken to the card verification page which then flips back to the basket page or the site's front page. I never get the order confirmation page or a confirmation email and the shops confirm no order has been made. I am really worried about this because I am putting in card info etc and it looks like it's going through but it doesn't. The pages are HTTPS. When I try on a different browser it works perfectly. It's quite frustrating because other sites are fine and I don't want to have to disable everything or use a different browser when I want to quickly buy something. The add ons I have installed are: Cookie Autodelete Facebook Container I Don't Care About Cookies UBlock Origin I have standard tracking protection set in the options. I understand the usual answer is to try disabling add ons one by one but to be honest I don't want to keep entering my card details to have to test it. Is there a better way to check what is causing the problem? Is this an issue with the sites or something to do with cookies/add ons?

Alle svar (4)

Emma
Emma Spørgsmålsstiller
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I should have said that I do turn off autodelete and ublock but the problem persists (turn them off via the ext not disable it via the add ons page).

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable all cookie related extensions via the about:addons page to make sure that they aren't interfering.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window