Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't sort/filter items on Vans and North Face website

more options

On the vans website and tnf website, I can't sort/filter out products (i.e sort by price low-high, specific sizes, colors). It won't let me click on specific styles to filter out on the side. There's no "reaction" when I try to click any sorting feature; it doesn't do anything. I tried disabling all my add-ons, updating flash, etc. My friend also runs the same version of Firefox and has the same add-ons as I do.

On the vans website and tnf website, I can't sort/filter out products (i.e sort by price low-high, specific sizes, colors). It won't let me click on specific styles to filter out on the side. There's no "reaction" when I try to click any sorting feature; it doesn't do anything. I tried disabling all my add-ons, updating flash, etc. My friend also runs the same version of Firefox and has the same add-ons as I do.

Alle svar (1)

more options

Hi matttnguyen, thank you for sharing your Firefox Add-ons list. Did you already try using their toolbar buttons to make "exceptions" in Privacy Badger and uBlock Origin when you are on those sites?

Can you spot a "shield" icon at the left end of the address bar? That would indicate Firefox's Tracking Protection feature is blocking some content in the page, which is normal in a private window. Try clicking the shield and making a temporary exception; that worked for me on North Face. More info on this feature: What happened to Tracking Protection?.


More generally, if a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?