Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

still having a problem with pop-up saying need to update to ver. 24

  • 3 odpovědi
  • 2 mají tento problém
  • 89 zobrazení
  • Poslední odpověď od cor-el

I get an unsolicited window that says I need to update to version 24, even though I'm running version 24. seems like a virus???? my virus checker (mcaFee) does not see a virus. any suggestions? normangg

I get an unsolicited window that says I need to update to version 24, even though I'm running version 24. seems like a virus???? my virus checker (mcaFee) does not see a virus. any suggestions? normangg

Všechny odpovědi (3)

Try disabling the WebProtect extension here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If a link appears to restart Firefox, go ahead and do that to complete the process.

Also, I don't know what Plus-HD is. If that one isn't critical, you might want to disable that one, too.

Since different malware/spyware/adware scanners target different things, you might want to run some supplemental scans. These three tools are highly regarded (and free):

Your extensions list also shows a disabled TopArcades extension.


Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

Upravil uživatel cor-el dne