Please ...

• Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
• Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem change?

Also, what is your full version number?

Hi, No this has not fixed tjhe problem.

I am usinbg a Mac, I have rebooted the computer, force closed the thunderbird app and reopened. Made sure I have the latest version 228.12Oesr

Tried going into troubleshooting mode, cleared cache.

Continues to give message "downloading 1 of 33 messages" but no progress from there.

My emails are downloading to other platforms (eg my phone) using a different app.

Thanks for assisting

Melissa

I think you mean 128.12.Oesr.

pop account or imap? How many messages in Inbox?

Hi Yes, 128.12Oesr

I think it is a pop account, I have deleted emails now but has 4000 or so in inbox. The account won't compact folders, or do any function.

thanks

Hi Yes, 128.12Oesr

I think it is a pop account, I have deleted emails now but has 4000 or so in inbox. The account won't compact folders, or do any function.

Any other ideas? My account still will not download emails. Its very frustrating following the latest update.

thanks

Melissa

Several issues have been reported in the past few months by users of optusnet. https://support.mozilla.org/en-US/questions/1486568 for example. Another reference is https://www.optus.com.au/for-you/support/answer?id=20316&_ga=2.33466110.1988866214.1737371843-1001432435.1737371843

> I think it is a pop account, I have deleted emails now but has 4000 or so in inbox.

Please visit Help > Troubleshooting information to confirm whether this is pop or imap.

> The account won't compact folders, or do any function.

Right click on the folder and choose properties. What size is shown? And how many messages? This is the Inbox?