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I'm not receiving email notifications to a question I posted to the Forum

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  • Poslední odpověď od Wayne Mery

777bb
777bb
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How do I ensure that I receive email notifications when there's a response to a question I've posted on this forum?

In my profile settings, "edit settings," I've checked the box "watch forum threads I start," and in "manage watch list" I've checked "questions."

I see I've received a response to a question I posted, but I've received no email. How do I ensure that I receive emails?

"Email me when someone answers the thread" on this page has also been selected.

Also, why are their two separate setting sections as noted above? And why am I only subscribed to the one question (under "manage watch list") I posted earlier today when I've been subscribed to my previous questions in the past? I can't even find an option to subscribe to my other previously asked questions.

How do I ensure that I receive email notifications when there's a response to a question I've posted on this forum? In my profile settings, "edit settings," I've checked the box "watch forum threads I start," and in "manage watch list" I've checked "questions." I see I've received a response to a question I posted, but I've received no email. How do I ensure that I receive emails? "Email me when someone answers the thread" on this page has also been selected. Also, why are their two separate setting sections as noted above? And why am I only subscribed to the one question (under "manage watch list") I posted earlier today when I've been subscribed to my previous questions in the past? I can't even find an option to subscribe to my other previously asked questions.

Všechny odpovědi (4)

James (doing minimal support)
James (doing minimal support)
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You may be better off posting in SUMO community discussions https://support.mozilla.org/en-US/forums/contributors/ as this product section of the community support forum is for support of desktop Firefox web browser.

777bb
777bb Autor dotazu
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Thanks for the suggestion. I've posted my question there.

EDIT: And now that I found my way there, I found this thread that may explain awareness of the issue: https://support.mozilla.org/en-US/forums/contributors/717224?last=88673

Upravil uživatel 777bb dne

James (doing minimal support)
James (doing minimal support)
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You missed the thread posted "An update about the email notification issue" - https://support.mozilla.org/en-US/forums/contributors/717224

It should be fixed now as per that thread.

Forum threads is for threads posted in https://support.mozilla.org/en-US/forums/ and Questions threads is for threads posted in https://support.mozilla.org/en-US/questions/new

Wayne Mery
Wayne Mery
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This problem with SUMO has been resolved.