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AutoConfig Alert: Netscape.cfg/AutoConfig failed... Is there a fix for this on a Mac

Firefox Troubleshooting
cor-el replied
shdavis
shdavis

User is on a Macbook OS 10.7.5 using FireFox 10.0.1 and when launching she gets this error: AutoConfig Alert

Netscape.cfg/AutoConfig failed. Error: pref failed: [Exception... "Component returned

Any assistance would be helpfull. Cheers

User is on a Macbook OS 10.7.5 using FireFox 10.0.1 and when launching she gets this error: AutoConfig Alert Netscape.cfg/AutoConfig failed. Error: pref failed: [Exception... "Component returned Any assistance would be helpfull. Cheers

All Replies (2)

philipp
philipp
  • Moderator

was autoconfig set up on purpose / is this in a controlled enterprise environment?

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Chosen Solution

Note that Firefox 10.0.1 is really old (there is a 10.0.2 release and a 10.0.12 ESR)

If she installed Firefox herself then check for the presence of a mozilla.cfg file (or netscape.cfg) in the Firefox installation folder. Otherwise you have to check this with the IT department or the people that provide support for this computer.

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