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my firefox crashes when using vpn

Firefox Troubleshooting
iamjayakumars replied 13 years ago
sunnyktn
sunnyktn

Application Basics 

       Name
       Firefox

       Version
       21.0

       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Avira SearchFree Toolbar plus Web Protection
       3.15.26.100015
       false
       toolbar@ask.com

       Free Download Manager plugin
       1.5.8
       false
       fdm_ffext@freedownloadmanager.org

       Hotspot Shield
       10.16.4.519
       false
       {c95a4e8e-816d-4655-8c79-d736da1adb6d}

       IDM CC
       7.3.50
       false
       mozilla_cc@internetdownloadmanager.com

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind
       true

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.privatebrowsing.autostart
       true

       browser.startup.homepage
       http://www.google.com/

       browser.startup.homepage_override.buildID
       20130511120803

       browser.startup.homepage_override.mstone
       21.0

       dom.disable_open_during_load
       false

       dom.mozApps.used
       true

       dom.w3c_touch_events.expose
       false

       extensions.lastAppVersion
       21.0

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1372150243

       places.history.expiration.transient_current_max_pages
       53427

       plugin.disable_full_page_plugin_for_types
       application/pdf

       privacy.cpd.offlineApps
       true

       privacy.cpd.siteSettings
       true

       privacy.popups.showBrowserMessage
       false

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.timeSpan
       0

       security.default_personal_cert
       Select Automatically

       security.disable_button.openDeviceManager
       false

       security.enable_tls
       false

       security.warn_viewing_mixed
       false

       toolkit.startup.recent_crashes
       3

 Graphics

       Adapter Description
       Mobile Intel(R) 965 Express Chipset Family

       Adapter Drivers
       igdumdx32 igd10umd32

       Adapter RAM
       Unknown

       ClearType Parameters
       Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50

       Device ID
       0x2a02

       Direct2D Enabled
       Blocked for your graphics driver version.

       DirectWrite Enabled
       false (6.2.9200.16492)

       Driver Date
       9-23-2009

       Driver Version
       8.15.10.1930

       GPU #2 Active
       false

       GPU Accelerated Windows
       0/1 Basic

       Vendor ID
       0x8086

       WebGL Renderer
       Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family)

       AzureCanvasBackend
       skia

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       cairo

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.6
       4.9.6

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0
Application Basics Name Firefox Version 21.0 User Agent Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID Avira SearchFree Toolbar plus Web Protection 3.15.26.100015 false toolbar@ask.com Free Download Manager plugin 1.5.8 false fdm_ffext@freedownloadmanager.org Hotspot Shield 10.16.4.519 false {c95a4e8e-816d-4655-8c79-d736da1adb6d} IDM CC 7.3.50 false mozilla_cc@internetdownloadmanager.com Important Modified Preferences Name Value accessibility.typeaheadfind true browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.privatebrowsing.autostart true browser.startup.homepage http://www.google.com/ browser.startup.homepage_override.buildID 20130511120803 browser.startup.homepage_override.mstone 21.0 dom.disable_open_during_load false dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 21.0 network.cookie.prefsMigrated true places.database.lastMaintenance 1372150243 places.history.expiration.transient_current_max_pages 53427 plugin.disable_full_page_plugin_for_types application/pdf privacy.cpd.offlineApps true privacy.cpd.siteSettings true privacy.popups.showBrowserMessage false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.default_personal_cert Select Automatically security.disable_button.openDeviceManager false security.enable_tls false security.warn_viewing_mixed false toolkit.startup.recent_crashes 3 Graphics Adapter Description Mobile Intel(R) 965 Express Chipset Family Adapter Drivers igdumdx32 igd10umd32 Adapter RAM Unknown ClearType Parameters Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Device ID 0x2a02 Direct2D Enabled Blocked for your graphics driver version. DirectWrite Enabled false (6.2.9200.16492) Driver Date 9-23-2009 Driver Version 8.15.10.1930 GPU #2 Active false GPU Accelerated Windows 0/1 Basic Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family) AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.6 4.9.6 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0

All Replies (1)

iamjayakumars
iamjayakumars

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

________________________________________________________________________________


We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.