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Can't open new tabs in firefox to perform new web searches? Started with Download version 19 and continues with 20 (most recent version)
Application Basics
Name
Firefox
Version
20.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:20.0) Gecko/20100101 Firefox/20.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Ask Toolbar
3.14.0.100013
true
toolbar@ask.com
avast! WebRep
8.0.1483
true
wrc@avast.com
Babylon
1.1.9
true
ffxtlbr@babylon.com
DivX Plus Web Player HTML5
FireFTP
2.0.13
true
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
I Want This
0.91.137
true
crossriderapp2258@crossrider.com
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Internet Video Downloader
2.0.0.8
false
{B728AB94-9BC7-49b7-B76A-422BB31B2FD0}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.useDBForOrder
true
browser.startup.homepage
http://search.babylon.com/?affID=109935&tt=060612_7_&babsrc=HP_ss&mntrId=74662df50000000000000016446981f7
browser.startup.homepage_override.buildID
20130409194949
browser.startup.homepage_override.mstone
20.0.1
browser.tabs.warnOnClose
false
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
20.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
gfx.blacklist.suggested-driver-version
10.6
keyword.URL
http://websearch.ask.com/redirect?client=ff&src=kw&tb=WBR&o=13993&locale=en_US&apn_uid=C12BDB56-7F51-458B-92C3-D4C6999AF
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1365598414
places.history.expiration.transient_current_max_pages
77105
places.last_vacuum
1296624145
plugin.disable_full_page_plugin_for_types
application/pdf
print.print_printer
Lexmark Z2300 Series
print.printer_Lexmark_Z2300_Series.print_bgcolor
false
print.printer_Lexmark_Z2300_Series.print_bgimages
false
print.printer_Lexmark_Z2300_Series.print_command
print.printer_Lexmark_Z2300_Series.print_downloadfonts
false
print.printer_Lexmark_Z2300_Series.print_edge_bottom
0
print.printer_Lexmark_Z2300_Series.print_edge_left
0
print.printer_Lexmark_Z2300_Series.print_edge_right
0
print.printer_Lexmark_Z2300_Series.print_edge_top
0
print.printer_Lexmark_Z2300_Series.print_evenpages
true
print.printer_Lexmark_Z2300_Series.print_footercenter
print.printer_Lexmark_Z2300_Series.print_footerleft
&PT
print.printer_Lexmark_Z2300_Series.print_footerright
&D
print.printer_Lexmark_Z2300_Series.print_headercenter
print.printer_Lexmark_Z2300_Series.print_headerleft
&T
print.printer_Lexmark_Z2300_Series.print_headerright
&U
print.printer_Lexmark_Z2300_Series.print_in_color
true
print.printer_Lexmark_Z2300_Series.print_margin_bottom
0.5
print.printer_Lexmark_Z2300_Series.print_margin_left
0.5
print.printer_Lexmark_Z2300_Series.print_margin_right
0.5
print.printer_Lexmark_Z2300_Series.print_margin_top
0.5
print.printer_Lexmark_Z2300_Series.print_oddpages
true
print.printer_Lexmark_Z2300_Series.print_orientation
0
print.printer_Lexmark_Z2300_Series.print_page_delay
50
print.printer_Lexmark_Z2300_Series.print_pagedelay
500
print.printer_Lexmark_Z2300_Series.print_paper_data
1
print.printer_Lexmark_Z2300_Series.print_paper_height
11.00
print.printer_Lexmark_Z2300_Series.print_paper_size_type
0
print.printer_Lexmark_Z2300_Series.print_paper_size_unit
0
print.printer_Lexmark_Z2300_Series.print_paper_width
8.50
print.printer_Lexmark_Z2300_Series.print_reversed
false
print.printer_Lexmark_Z2300_Series.print_scaling
1.00
print.printer_Lexmark_Z2300_Series.print_shrink_to_fit
true
print.printer_Lexmark_Z2300_Series.print_to_file
false
print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_bottom
0
print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_left
0
print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_right
0
print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
ATI Radeon X1200 Series
Adapter Drivers
atiumdag atiumdva atitmmxx
Adapter RAM
Unknown
Device ID
0x791f
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (7.0.6002.18592)
Driver Date
2-10-2010
Driver Version
8.593.100.0
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
Vendor ID
0x1002
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
true
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.5
4.9.5
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
Application Basics
Name
Firefox
Version
20.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:20.0) Gecko/20100101 Firefox/20.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Ask Toolbar
3.14.0.100013
true
toolbar@ask.com
avast! WebRep
8.0.1483
true
wrc@avast.com
Babylon
1.1.9
true
ffxtlbr@babylon.com
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
FireFTP
2.0.13
true
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
I Want This
0.91.137
true
crossriderapp2258@crossrider.com
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Internet Video Downloader
2.0.0.8
false
{B728AB94-9BC7-49b7-B76A-422BB31B2FD0}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.useDBForOrder
true
browser.startup.homepage
http://search.babylon.com/?affID=109935&tt=060612_7_&babsrc=HP_ss&mntrId=74662df50000000000000016446981f7
browser.startup.homepage_override.buildID
20130409194949
browser.startup.homepage_override.mstone
20.0.1
browser.tabs.warnOnClose
false
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
20.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
gfx.blacklist.suggested-driver-version
10.6
keyword.URL
http://websearch.ask.com/redirect?client=ff&src=kw&tb=WBR&o=13993&locale=en_US&apn_uid=C12BDB56-7F51-458B-92C3-D4C6999AF
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1365598414
places.history.expiration.transient_current_max_pages
77105
places.last_vacuum
1296624145
plugin.disable_full_page_plugin_for_types
application/pdf
print.print_printer
Lexmark Z2300 Series
print.printer_Lexmark_Z2300_Series.print_bgcolor
false
print.printer_Lexmark_Z2300_Series.print_bgimages
false
print.printer_Lexmark_Z2300_Series.print_command
print.printer_Lexmark_Z2300_Series.print_downloadfonts
false
print.printer_Lexmark_Z2300_Series.print_edge_bottom
0
print.printer_Lexmark_Z2300_Series.print_edge_left
0
print.printer_Lexmark_Z2300_Series.print_edge_right
0
print.printer_Lexmark_Z2300_Series.print_edge_top
0
print.printer_Lexmark_Z2300_Series.print_evenpages
true
print.printer_Lexmark_Z2300_Series.print_footercenter
print.printer_Lexmark_Z2300_Series.print_footerleft
&PT
print.printer_Lexmark_Z2300_Series.print_footerright
&D
print.printer_Lexmark_Z2300_Series.print_headercenter
print.printer_Lexmark_Z2300_Series.print_headerleft
&T
print.printer_Lexmark_Z2300_Series.print_headerright
&U
print.printer_Lexmark_Z2300_Series.print_in_color
true
print.printer_Lexmark_Z2300_Series.print_margin_bottom
0.5
print.printer_Lexmark_Z2300_Series.print_margin_left
0.5
print.printer_Lexmark_Z2300_Series.print_margin_right
0.5
print.printer_Lexmark_Z2300_Series.print_margin_top
0.5
print.printer_Lexmark_Z2300_Series.print_oddpages
true
print.printer_Lexmark_Z2300_Series.print_orientation
0
print.printer_Lexmark_Z2300_Series.print_page_delay
50
print.printer_Lexmark_Z2300_Series.print_pagedelay
500
print.printer_Lexmark_Z2300_Series.print_paper_data
1
print.printer_Lexmark_Z2300_Series.print_paper_height
11.00
print.printer_Lexmark_Z2300_Series.print_paper_size_type
0
print.printer_Lexmark_Z2300_Series.print_paper_size_unit
0
print.printer_Lexmark_Z2300_Series.print_paper_width
8.50
print.printer_Lexmark_Z2300_Series.print_reversed
false
print.printer_Lexmark_Z2300_Series.print_scaling
1.00
print.printer_Lexmark_Z2300_Series.print_shrink_to_fit
true
print.printer_Lexmark_Z2300_Series.print_to_file
false
print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_bottom
0
print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_left
0
print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_right
0
print.printer_Lexmark_Z2300_Series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
ATI Radeon X1200 Series
Adapter Drivers
atiumdag atiumdva atitmmxx
Adapter RAM
Unknown
Device ID
0x791f
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (7.0.6002.18592)
Driver Date
2-10-2010
Driver Version
8.593.100.0
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
Vendor ID
0x1002
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
true
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.5
4.9.5
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
All Replies (1)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.