Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to download files

  • 3 replies
  • 9 have this problem
  • 6 views
  • Last reply by Oxylatium

stinkinsweet
stinkinsweet
more options

i am unable to download any files. after selecting to download the files it "downloads them" in the downloads list but never actually downloads the file to any directory.

i followed all of the suggestions found here: https://support.mozilla.org/en-US/kb/Unable%20to%20download%20or%20save%20files?as=aaq#w_reset-the-download-folder

still no improvement. any assistance would be appreciated. I will be using opera for downloads until i can find a resolution to this.

i am unable to download any files. after selecting to download the files it "downloads them" in the downloads list but never actually downloads the file to any directory. i followed all of the suggestions found here: https://support.mozilla.org/en-US/kb/Unable%20to%20download%20or%20save%20files?as=aaq#w_reset-the-download-folder still no improvement. any assistance would be appreciated. I will be using opera for downloads until i can find a resolution to this.

Chosen solution

You have to set your AV. Try to exclude the extension .part in your AV, Firefox creates temporary .part file during a download.

Read this answer in context 👍 0

All Replies (3)

Oxylatium
Oxylatium
more options

Your antivirus application is surely blocking downloads from Firefox. Try about:config > browser.download.manager.scanWhenDone = false.

stinkinsweet
stinkinsweet Question owner
more options

That fixed it. Any idea what would have caused that to "change"?

Oxylatium
Oxylatium
more options

Chosen Solution

You have to set your AV. Try to exclude the extension .part in your AV, Firefox creates temporary .part file during a download.