Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

A number of sites say I still have an old version of Firefox after I have upgraded

Firefox
Chris_T replied 14 years ago
Chris_T
Chris_T

I have upgraded to to Firefox 8.0.1 but a number of sites including Googmail think I have an old version. On this site I get warnings about having 3.6 which is about to have its support discontinued but I stopped using 3.6 years ago.

Opening the "educated guesses" section below it thinks i have Firefox 3.5.7 and Windows XP when I actually have Firefox 8.0.1 and Windows 7. Hmmmm :)

I have upgraded to to Firefox 8.0.1 but a number of sites including Googmail think I have an old version. On this site I get warnings about having 3.6 which is about to have its support discontinued but I stopped using 3.6 years ago. Opening the "educated guesses" section below it thinks i have Firefox 3.5.7 and Windows XP when I actually have Firefox 8.0.1 and Windows 7. Hmmmm :)

All Replies (2)

the-edmeister
the-edmeister

Chosen Solution

Your UserAgent string in Firefox is messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Chris_T
Chris_T Question owner

the-edmeister: Thank you very much. That has done the trick :-)