Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Unable to log into Google

Firefox Web compatibility
jbr replied
mkhansen808
mkhansen808

After clearing my cache, I got logged out of all of my accounts, and I can no longer sign into Google. When I enter my username it gives me a message that says “Couldn’t sign you in: this browser may not be secure. Try using a different browser.” I was able to log in using Chrome so it’s definitely not a device issue. I already tried clearing my cookies and cache again, and disabling all of my browser extensions, but I’m still getting the same message. Any help is appreciated!

Editing to add, I'm using Windows 11 and Firefox version 153.0

After clearing my cache, I got logged out of all of my accounts, and I can no longer sign into Google. When I enter my username it gives me a message that says “Couldn’t sign you in: this browser may not be secure. Try using a different browser.” I was able to log in using Chrome so it’s definitely not a device issue. I already tried clearing my cookies and cache again, and disabling all of my browser extensions, but I’m still getting the same message. Any help is appreciated! Editing to add, I'm using Windows 11 and Firefox version 153.0

Modified by mkhansen808

All Replies (3)

jbr
jbr
  • Top 10 Contributor

Could you please restart into Troubleshoot Mode (from Help menu), open a new Private Window there, and try singing in that way? Thanks!

mkhansen808
mkhansen808 Question owner

@jbr I just tried that, unfortunately I'm still getting the same error

jbr
jbr
  • Top 10 Contributor

Try creating a separate Profile to test a completely clean slate using factory defaults/settings etc. — to see if it's possibly something in prefs.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.