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Web page doesn't load

  • 2 replies
  • 0 have this problem
  • 6 views
  • Last reply by sjarmain

sjarmain
sjarmain
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Until last week I could access crosswords on the Australians Mind Games site. I could open the selected puzzle and be prompted to open with Firefox or Adobe and then be able to print. Now, when I click on the selected puzzle nothing loads. I've cleared recent history, looked at permissions, turned off privacy settings in Duckduckgo and nothing seems to work. I have resorted to using Edge (which I hate) to print the crosswords. Has anyone got a solution?

Until last week I could access crosswords on the Australians Mind Games site. I could open the selected puzzle and be prompted to open with Firefox or Adobe and then be able to print. Now, when I click on the selected puzzle nothing loads. I've cleared recent history, looked at permissions, turned off privacy settings in Duckduckgo and nothing seems to work. I have resorted to using Edge (which I hate) to print the crosswords. Has anyone got a solution?

Chosen solution

Hi there,

Could you please share the URL of the problematic website?

Also, here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode.

Looking forward to your update!

Read this answer in context 👍 0

All Replies (2)

Denys
Denys
  • Top 10 Contributor
  • Moderator
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Chosen Solution

Hi there,

Could you please share the URL of the problematic website?

Also, here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode.

Looking forward to your update!

Modified by Denys

sjarmain
sjarmain Question owner
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Many thanks. The URL would not have helped you as it's behind a paywall but I cleared the cache and everything else I could find which required me to log in and voila! my crosswords loaded. So simple and I probably would have got around to it eventually but you saved me some angst. Once again, many thanks.

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