Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird login problem

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by hpete

hpete
hpete
more options

Thunderbird was working fine for a few years.It just asked for my password.I entered my AOL/Verizon web password and it would not accept it after many Tbird restarts and computer reboots.I changed it on webmail to be sure and the pw shows in Thunderbird security but I cannot send or receive mail in TB.I followed all methids I see online but am stuck.Thanks for any help you can give me.Macbook 10.14.6.Tbird 91.5.0

Thunderbird was working fine for a few years.It just asked for my password.I entered my AOL/Verizon web password and it would not accept it after many Tbird restarts and computer reboots.I changed it on webmail to be sure and the pw shows in Thunderbird security but I cannot send or receive mail in TB.I followed all methids I see online but am stuck.Thanks for any help you can give me.Macbook 10.14.6.Tbird 91.5.0

Chosen solution

AOL uses an app password for email clients. I am not familiar with the mechanics of that, but it means the password used on website is not the same as used in client (I know, as one of my accounts is AOL/Verizon). This link may help https://www.bitrecover.com/blog/generate-aol-mail-app-password/

Read this answer in context 👍 1

All Replies (3)

david
david
  • Top 10 Contributor
more options

Chosen Solution

AOL uses an app password for email clients. I am not familiar with the mechanics of that, but it means the password used on website is not the same as used in client (I know, as one of my accounts is AOL/Verizon). This link may help https://www.bitrecover.com/blog/generate-aol-mail-app-password/

sfhowes
sfhowes
  • Top 10 Contributor
more options

See https://support.mozilla.org/en-US/questions/1364324

https://support.mozilla.org/en-US/questions/1344702

hpete
hpete Question owner
more options

Thanks for your help!Still asks sometimes but mostly works.