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error message

  • 5 replies
  • 1 has this problem
  • 23 views
  • Last reply by cor-el

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Secure Connection Failed

An error occurred during a connection to www.consumercellular.com. Cannot communicate securely with peer: no common encryption algorithm(s). Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

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Report errors like this to help Mozilla identify and block malicious sites

All Replies (5)

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i have talked to consumer cell and they say it is either firefox, the isp or some problem with cache and cookies

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It looks that you are out of luck with accessing this website in Firefox 52 ESR (and 68 ESR).

Firefox 78 enables the two AES-GCM SHA2-based ciphersuites that this server supports.

To mitigate web compatibility issues from disabling DHE-based TLS ciphersuites, Firefox 78 enables two more AES-GCM SHA2-based ciphersuites.


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no help here for an elderly user with a computer older than the person answering

if i was your grandmother would you fix it

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civersonmpls said

if i was your grandmother would you fix it

If you were my grandmother, I'd put you on my phone plan. ;-)

As far as I can tell, you need a new computer or at least a newer operating system for your computer. Or some other device that has modern security standards like an iPad.

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This server only supports four weak TLS 1.2 cipher suites and the last Firefox 52 version that supports Windows XP doesn't include these.

TLS_RSA_WITH_AES_256_CBC_SHA256 (0x3d)   WEAK 	256
TLS_RSA_WITH_AES_128_CBC_SHA256 (0x3c)   WEAK 	128
TLS_RSA_WITH_AES_256_GCM_SHA384 (0x9d)   WEAK 	256
TLS_RSA_WITH_AES_128_GCM_SHA256 (0x9c)   WEAK 	128

Firefox 52 supports these TLS 1.2 cipher suites and some weak SHA-1 cipher suites, but there is no overlap between the cipher suites the website supports and what Firefox 52 supports. You can possibly contact the website and ask them to supports at least one of these cipher suites.

TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 (0xc02b) 	Forward Secrecy 	128
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (0xc02f) 	Forward Secrecy 	128
TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256 (0xcca9) Forward Secrecy 	256
TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 (0xcca8)   Forward Secrecy 	256
TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 (0xc02c) 	Forward Secrecy 	256
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (0xc030)   	Forward Secrecy 	256