Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sometimes no HD on Amazon Prime movies

  • 3 replies
  • 3 have this problem
  • 860 views
  • Last reply by cor-el

more options

I get a message that HD is not available from Amazon Prime on some movies. Using Chrome or Edge I do not have that problem with the same movies. My equipment and HDMI cable is capable and I can play HD on other movies from Amazon Prime in HD on Firefox but not all movies. My internet speed is over 100mg.

Chosen solution

Right, something's wrong with a new Widevine version. This is a prioritized issue and some mitigations are being tested successfully on Nightly. I expect a dot release soon.

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Right, something's wrong with a new Widevine version. This is a prioritized issue and some mitigations are being tested successfully on Nightly. I expect a dot release soon.

more options

Hello, I'm having the issue for a while too! I've also had this issue in the past and it automatically started working. It seems Firefox's Widevine can be very unstable which is a bummer since this is my primary browser and all. I just might switch away from Firefox browser after all.

more options

See:

  • 1705138 - Firefox 88 with Widevine CDM 4.10.2209.1 fails to playback encrypted content when license enforcing HDCPv1

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)