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Firefox crashes

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

Sery
Sery
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Dear Sirs Good evening, Since April 27, 2017 my notebook has crashed 4 times and this had never happened before. It all starts after I'm usually browsing with a message up there in the left corner of the screen telling me that Mozilla Firefox is not responding. Then with 4 or 5 clicks everything will crash until it locks the mouse cursor and freezes the screen. Without option I had to force the laptop to shut down. On the last day 03 May 2017, I uninstalled and reinstalled Mozilla 53.0 again, but before yesterday it crashed again. Could anyone tell me what's going on, and what should I do to prevent this from happening again? Has the notebook been attacked by some pest not detected by the antivirus? Config .: Windows 7 Mozilla Firefox since January 18, 2014 Norton Internet Security I look forward to a contact. Thank you, Jose Sery

Dear Sirs Good evening, Since April 27, 2017 my notebook has crashed 4 times and this had never happened before. It all starts after I'm usually browsing with a message up there in the left corner of the screen telling me that Mozilla Firefox is not responding. Then with 4 or 5 clicks everything will crash until it locks the mouse cursor and freezes the screen. Without option I had to force the laptop to shut down. On the last day 03 May 2017, I uninstalled and reinstalled Mozilla 53.0 again, but before yesterday it crashed again. Could anyone tell me what's going on, and what should I do to prevent this from happening again? Has the notebook been attacked by some pest not detected by the antivirus? Config .: Windows 7 Mozilla Firefox since January 18, 2014 Norton Internet Security I look forward to a contact. Thank you, Jose Sery

All Replies (1)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Modified by FredMcD