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i am trying to use hello but can't join an active session it usually says 2 people are already signed in.

  • 4 replies
  • 2 have this problem
  • 14 views
  • Last reply by Standard8

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I am able to start a session but I have not been able to join by signing on using another pc. usually it says there are already 2 users signed on already.

I am able to start a session but I have not been able to join by signing on using another pc. usually it says there are already 2 users signed on already.

Chosen solution

When you generate the link, a small conversation window should open at the bottom-right. That will automatically join you to the room.

You can then share that link with someone, or another computer, and they should be able to join.

Note that for links you generate, if you click the link and have it in a tab, that will currently stop anyone else joining.

We're working on improving this in a future release.

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All Replies (4)

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Currently WebRTC and Hello is for two users, no "group" connections are possible. That may change in the future though, as WebRTC is still in development.

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I am guessing that one of the users is me but I don't have any indication that I have a session going. Is the conversation opened when I start a new session? if so I get no questions about using the camera or the mic. If I join an existing session I get on but when I try to get on from another computer I get the message that 2 people are already in session. I am using 2 computers in the same house. Thanks for any help,

Newguy

(edited to flip the case - c)

Modified by newguy

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Chosen Solution

When you generate the link, a small conversation window should open at the bottom-right. That will automatically join you to the room.

You can then share that link with someone, or another computer, and they should be able to join.

Note that for links you generate, if you click the link and have it in a tab, that will currently stop anyone else joining.

We're working on improving this in a future release.