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Since firefox update, can't watch netflix

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  • Last reply by guigs

Iamwarthog
Iamwarthog
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Hello, after my Firefox auto updated, I am having issues with watching Netflix. The Netflix site loads just fine, but when I go to stream a program I get a grey screen with a small icon in the center that says, "Activate Silverlight". Clicking on that does nothing. I tried running it in safe mode and get the exact same result. I've checked the Mozilla Plugin Check site and it shows my Silverlight is up to date. I have uninstalled/reinstalled Silverlight and nothing has changed. When I tried Netflix in I.E. it works fine, but I prefer to use Firefox. What can I do? Thank you.

Hello, after my Firefox auto updated, I am having issues with watching Netflix. The Netflix site loads just fine, but when I go to stream a program I get a grey screen with a small icon in the center that says, "Activate Silverlight". Clicking on that does nothing. I tried running it in safe mode and get the exact same result. I've checked the Mozilla Plugin Check site and it shows my Silverlight is up to date. I have uninstalled/reinstalled Silverlight and nothing has changed. When I tried Netflix in I.E. it works fine, but I prefer to use Firefox. What can I do? Thank you.

All Replies (1)

guigs
guigs
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Since you updated the extension, clear the cache. How to clear the Firefox cache

If this does not help please Reset Firefox.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox"Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.

Now, a new tab containing your troubleshooting information should open.

  1. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  2. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  3. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.