How do I fix this error: Sending of message failed. The message could not be sent because the connection to SMTP server mail.domain timed out.
Hi,
I keep on getting this error: "Sending of message failed. The message could not be sent because the connection to SMTP server mail.domain timed out. "
I uninstall my antivirus program but still I get this message.
Thank you very much for your assistance.
All Replies (4)
ok that all sounds wrong.
Please do the following:
- Click the Thunderbird application menu at the top right , then click the Help menu and select Troubleshooting Information from the submenu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
Hi Matt, See below details:
Application Basics
Name: Thunderbird Version: 24.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140316131045 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.businessfacultyjobs.com:110, plain, passwordCleartext OUTGOING: mail.businessfacultyjobs.com:587, plain, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) mail.liberalartsfacultyjobs.com:110, plain, passwordCleartext OUTGOING: mail.liberalartsfacultyjobs.com:587, plain, passwordCleartext, true
account4: INCOMING: account4, , (pop3) mail.educationfacultyjobs.com:110, plain, passwordCleartext OUTGOING: mail.educationfacultyjobs.com:587, plain, passwordCleartext, true
Extensions Send Later, 4.2.2, true, sendlater3@kamens.us
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 512000 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 24.4.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 1188f0e6-8b91-47e8-8e84-ff0d220f253 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1396839750 places.history.expiration.transient_current_max_pages: 104380 plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 4000 Vendor ID: 0x8086 Device ID: 0x0166 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3308 Driver Date: 9-16-2013 Adapter Description (GPU #2): NVIDIA GeForce GT 720M Vendor ID (GPU #2): 0x10de Device ID (GPU #2): 0x1140 Adapter RAM (GPU #2): 2048 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version (GPU #2): 9.18.13.3165 Driver Date (GPU #2): 10-23-2013 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.16384) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureFallbackCanvasBackend: cairo AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.2 4.10.2
NSS 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS Util 3.15.4 3.15.4
NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC
I also have this problem. It happens once in a while, and sometimes then works for that email by closing Thunderbird and reopening it, sometimes not. Sometimes fixed by removing some contents of the message to be sent (nothing I can see was wrong with the content). It's happening right now.
My email server is at godaddy.
Application Basics
Name: Thunderbird Version: 24.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140610001341 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2: INCOMING: account2, , (pop3) pop-server.roadrunner.com:110, plain, passwordCleartext OUTGOING: smtp-server.roadrunner.com:465, SSL, none, true
Extensions Bug 352694 Workaround, 1.0, false, bug352694@design-noir.de
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 24.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 10.6 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 589979a5-43cc-4829-82f8-4b26f560257 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1410377397 places.history.expiration.transient_current_max_pages: 100560 plugin.importedState: true plugins.update.notifyUser: true print.print_printer: Canon MX860 series Printer (Copy 1) print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_bgcolor: false print.printer_\\SVI- print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_unwriteable_margin_bottom: 0 print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_unwriteable_margin_left: 0 print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_unwriteable_margin_right: 0 print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_unwriteable_margin_top: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_bgcolor: false print.printer_Canon_MX860_series_Printer_(Copy_1).print_bgimages: false print.printer_Canon_MX860_series_Printer_(Copy_1).print_command: print.printer_Canon_MX860_series_Printer_(Copy_1).print_downloadfonts: false print.printer_Canon_MX860_series_Printer_(Copy_1).print_edge_bottom: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_edge_left: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_edge_right: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_edge_top: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_evenpages: true print.printer_Canon_MX860_series_Printer_(Copy_1).print_footercenter: print.printer_Canon_MX860_series_Printer_(Copy_1).print_footerleft: &PT print.printer_Canon_MX860_series_Printer_(Copy_1).print_footerright: &D print.printer_Canon_MX860_series_Printer_(Copy_1).print_headercenter: print.printer_Canon_MX860_series_Printer_(Copy_1).print_headerleft: &T print.printer_Canon_MX860_series_Printer_(Copy_1).print_headerright: &U print.printer_Canon_MX860_series_Printer_(Copy_1).print_in_color: true print.printer_Canon_MX860_series_Printer_(Copy_1).print_margin_bottom: 0.5 print.printer_Canon_MX860_series_Printer_(Copy_1).print_margin_left: 0.5 print.printer_Canon_MX860_series_Printer_(Copy_1).print_margin_right: 0.5 print.printer_Canon_MX860_series_Printer_(Copy_1).print_margin_top: 0.5 print.printer_Canon_MX860_series_Printer_(Copy_1).print_oddpages: true print.printer_Canon_MX860_series_Printer_(Copy_1).print_orientation: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_pagedelay: 500 print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_data: 1 print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_height: 11.00 print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_size_type: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_size_unit: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_width: 8.50 print.printer_Canon_MX860_series_Printer_(Copy_1).print_reversed: false print.printer_Canon_MX860_series_Printer_(Copy_1).print_scaling: 1.00 print.printer_Canon_MX860_series_Printer_(Copy_1).print_shrink_to_fit: true print.printer_Canon_MX860_series_Printer_(Copy_1).print_to_file: false print.printer_Canon_MX860_series_Printer_(Copy_1).print_unwriteable_margin_bottom: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_unwriteable_margin_left: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_unwriteable_margin_right: 0 print.printer_Canon_MX860_series_Printer_(Copy_1).print_unwriteable_margin_top: 0 print.printer_Canon_PC1200/iC_D600/iR1200G.print_bgcolor: false print.printer_Canon_PC1200/iC_D600/iR1200G.print_bgimages: false print.printer_Canon_PC1200/iC_D600/iR1200G.print_command: print.printer_Canon_PC1200/iC_D600/iR1200G.print_downloadfonts: true print.printer_Canon_PC1200/iC_D600/iR1200G.print_evenpages: true print.printer_Canon_PC1200/iC_D600/iR1200G.print_footercenter: print.printer_Canon_PC1200/iC_D600/iR1200G.print_footerleft: &PT print.printer_Canon_PC1200/iC_D600/iR1200G.print_footerright: &D print.printer_Canon_PC1200/iC_D600/iR1200G.print_headercenter: print.printer_Canon_PC1200/iC_D600/iR1200G.print_headerleft: &T print.printer_Canon_PC1200/iC_D600/iR1200G.print_headerright: &U print.printer_Canon_PC1200/iC_D600/iR1200G.print_in_color: true print.printer_Canon_PC1200/iC_D600/iR1200G.print_margin_bottom: 0.5 print.printer_Canon_PC1200/iC_D600/iR1200G.print_margin_left: 0.5 print.printer_Canon_PC1200/iC_D600/iR1200G.print_margin_right: 0.5 print.printer_Canon_PC1200/iC_D600/iR1200G.print_margin_top: 0.5 print.printer_Canon_PC1200/iC_D600/iR1200G.print_oddpages: true print.printer_Canon_PC1200/iC_D600/iR1200G.print_orientation: 0 print.printer_Canon_PC1200/iC_D600/iR1200G.print_pagedelay: 500 print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_data: 1 print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_height: 11.00 print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_size: 6815860 print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_size_type: 0 print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_size_unit: 0 print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_width: 8.50 print.printer_Canon_PC1200/iC_D600/iR1200G.print_reversed: false print.printer_Canon_PC1200/iC_D600/iR1200G.print_scaling: 1.00 print.printer_Canon_PC1200/iC_D600/iR1200G.print_shrink_to_fit: true print.printer_Canon_PC1200/iC_D600/iR1200G.print_to_file: false
Graphics
Adapter Description: ATI Radeon HD 3200 Graphics Vendor ID: 0x1002 Device ID: 0x9612 Adapter RAM: 384 Adapter Drivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 8.635.1.0 Driver Date: 8-10-2009 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (6.2.9200.16571) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureFallbackCanvasBackend: cairo AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.2 4.10.2
NSS 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS Util 3.15.4 3.15.4
NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC