Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how can I make it so that my laptop stops rejecting certain messages?

more options

It seems that my laptop has been rejecting emails from my Attorney. His office IT specialist has checked their computers and has determined that my laptop is blocking or rejecting messages from him. I can send messages to him.....but I cannot receive messages from him.

Can you help?

It seems that my laptop has been rejecting emails from my Attorney. His office IT specialist has checked their computers and has determined that my laptop is blocking or rejecting messages from him. I can send messages to him.....but I cannot receive messages from him. Can you help?

All Replies (1)

more options

Firefox, the web browser, doesn't make any decisions about what mail should be considered spam or what senders should be blocked. What email software or webmail site are you using that is rejecting the messages?

If it's a common site like Yahoo! mail, Gmail, Windows Live Hotmail/Outlook.com, then perhaps a volunteer familiar with their specific settings can help.

If it's Thunderbird, the support site is over here: https://support.mozillamessaging.com/.

If your security/privacy software filters your mail, you will want to check its settings as well.