when I click on 'restore all tabs' it doesn't do anything

If it's crashing maybe try downloading the full installer from firefox.com and let it run to straighten out any corrupted files. Let's see if there are any crash reports submitted for that: #Enter ''about:crashes'' in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below. #Copy the '''5''' most recent Submitted Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:Fx115aboutcrashes|width=500]] More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.