Do you mean THIS primary password doesn't work? Did you change it accidentally?

Let me explain again

I have been using TB for 20 years

I got a security alert from Google TO CHANGE MY PW

So I changed it I then attempted to open TB, my pw was invalid How do I get in and change my pw

If you are talking about an account password and not Thunderbird primary password then ....

Settings > security > password - delete anything related to that account.

I don't know the term "Primary Password" I hac e a password to get into TB and, I have a Gmail pw to get my mail The PW to enter the program STOPPED working after I changed my Gmail pw.

TB says "invalid pw" So I cannot get into settings

Sorry to be so difficult

> Sorry to be so difficult

Don't worry. We're happy to help.

I have two screen shots. The first is the "Thunderbird password", which is a primary password - you will see the word "primary" in the dialog (or corresponding word in your native language). The second screen shot is a typical gmail login, when oauth type security has been set.

Who knew! I am blind and never really saw the word "Primary Password" when signing in

I had to change my Gmail pw figuring I could change the Gmail pw inside TB next

When I tried to open TB my primary password will not work in order to change my Gmail pw inside TB I don't know how to open TB without my primary password working

I DID NOT CHANGE MY PRIMARY PASSWORD! Thank you soooo much Frank M

Thanks. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password#w_reset-your-primary-password-if-you-have-forgotten-it describes how to REMOVE your primary password. This will cause any saved passwords and other security information to be deleted.

I got the text pasted but I got this message:

VM275:1 Uncaught ReferenceError: openDialog is not defined

   at <anonymous>:1:1

 What do I do now?

Which text string did you use? "If using version 78 or later ..."? Please post a screen shot.

The 2nd one I guessed

The string is case sensitive openDialog("chrome://pippki/content/resetpassword.xhtml")

I copied the text you just sent me

It changed case to lower case Screen shot attached

Indeed, I see some strangeness in how the error console behaves. If needed, erase the entire word and retype as openDialog.

I retyped openDialog and pasted the rest No Evlauate button pressed Enter

Same resuit

Please do not abandon me When I pasted the code & retyped openDialog hit enter and it changed back to all lower case and, I got the same error as before

The change to lower case no longer happens for me. And when I paste it incorrectly and change "d" to "D" it sticks.

Attached is the screenshot after pasting I don't know what to do now

Do you use s/mime, openpgp, or any other encryption method in Thunderbird?

I'm sorry I don't even know what those words mean

1. Open Windows explorer where your profile exists https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data 2. shut down thunderbird 3. Delete these files logins.json, key4.db, and cert9.db

The primary password will be gone, and Thunderbird will prompt you to supply all your account credentials.