Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Error "the current operation on [FOLDER] did not succeed the mail server for account [ACCOUNT] responded [FOLDER] doesn't exist"

  • 5 odgovori
  • 1 ima ovaj problem
  • 4 views
  • Posljednji odgovor poslao Toad-Hall

phates89
phates89
more options

Good morning. I use thunderbird with a 365 account to manage my mail. I set the option "mail.server.default.check_all_folders_for_new" to true to get all folders when I refresh the email. The problem is that at startup I get an error saying "the current operation on [FOLDER] did not succeed the mail server for account [ACCOUNT] responded [FOLDER] doesn't exist" (see screenshot). I got it for several folders. The problem is that these folders are all deleted or renamed folder that doesn't exist in 365 and if I go to account > subscribe these folder doesn't exist. My guess is that internally thunderbird saved the old folder to be refreshed and never removed it. Is there a way to fix this problem? Thanks

Good morning. I use thunderbird with a 365 account to manage my mail. I set the option "mail.server.default.check_all_folders_for_new" to true to get all folders when I refresh the email. The problem is that at startup I get an error saying "the current operation on [FOLDER] did not succeed the mail server for account [ACCOUNT] responded [FOLDER] doesn't exist" (see screenshot). I got it for several folders. The problem is that these folders are all deleted or renamed folder that doesn't exist in 365 and if I go to account > subscribe these folder doesn't exist. My guess is that internally thunderbird saved the old folder to be refreshed and never removed it. Is there a way to fix this problem? Thanks
Priloženi snimci ekrana

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Tried clearing Thunderbird cache in settings?

phates89
phates89 Vlasnik pitanja
more options

I tried but without luck I still get the errors

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

The error message - I can see the word 'Trash', not sure if that folder was renamed but you cannot rename default folders.

If you logon directly to 365 webmail account via a browser, do you see all the folders in the webmail account and do they have same name as the renamed folders in imap account?

phates89
phates89 Vlasnik pitanja
more options

If i logon to the webmail I see the same folders I have in thunderbird. And the folder thunderbird is trying to check don't exist. The specific folder was a trash subfolder that I accidentally created and then deleted. But I also have several folders that I have rename with success but thunderbird still checks them

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

As clearing the cache did not seem to work Try this:

In thunderbird

  • Menu app icon > More TRoubleshooting information
  • Under 'Application Basics' - half way - Profile Folders - click on 'Open Folder'

A new window opens showing the contents of your profile name folder.

  • Exit Thunderbird now - this is important.

Locate and delete the following files - upon restart they will get recreated a fresh.

  • folderCache.json
  • folderTree.json
  • global-messages-db.sqlite
  • session.json
  • virtualFolders.dat
  • xulstore.json
  • click on 'Mail' folder
  • If you see a folder called 'smart mailboxes' - delete it.

Start Thunderbird. Report on results.