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Thunderbird is BLANK

  • 2 odgovori
  • 0 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao Wayne Mery

mail1491
mail1491
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I have Thunderbird 102.2.1 (64bit) on a pc win 10. Today it stopped working properly. when opened, the window is white and blank. yet, when i hover the mouse over it, i am able to select from the tab buttons at the top. the only way that i can see thunderbird normally is if i put it into troubleshooting mode. my business depends on thunderbird to work, so please help.

I have Thunderbird 102.2.1 (64bit) on a pc win 10. Today it stopped working properly. when opened, the window is white and blank. yet, when i hover the mouse over it, i am able to select from the tab buttons at the top. the only way that i can see thunderbird normally is if i put it into troubleshooting mode. my business depends on thunderbird to work, so please help.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Try this:

  • Menu icon > Help > More TRoubleshooting Information
  • Under 'Application Basics' about half way down is 'Profile Folders' - click on 'Open Folder'
  • In mac this might be called 'Open Finder'

It opens a new window showing the contents of the 'profile name' folder.

  • Exit Thunderbird.

In the 'profile name ' folder, delete the following files:

  • folderCache.json
  • folderTree.json
  • session.json
  • xulstore.json

Start Thunderbird.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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mail1491, Did the previous posting help you? If not, please update to 102.2.2. Is it better?