Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

We are using Thunderbird under Citrix environment i.e. on hosted shared desktop but indexing of Inbox and local email folder takes long

  • 2 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Wayne Mery

maneeshraina
maneeshraina
more options

We have regular issue of indexing of inbox and local email folder and considerable time is taken in indexing (10 min to 30mins) before email can be seen n used.

We have disabled search n indexing option on the Thunderbird client but process of indexing happens on daily basis.

Email system used is Red Hat Linux 7.x and client are thinderbird and outlook. Issue of indexing slowness is seen only with Thinderbird client.

Pls support with known issues and solutions

We have regular issue of indexing of inbox and local email folder and considerable time is taken in indexing (10 min to 30mins) before email can be seen n used. We have disabled search n indexing option on the Thunderbird client but process of indexing happens on daily basis. Email system used is Red Hat Linux 7.x and client are thinderbird and outlook. Issue of indexing slowness is seen only with Thinderbird client. Pls support with known issues and solutions

All Replies (2)

Sea Mac
Sea Mac
more options

Two troubleshooting suggestions.

First: Rebuild the Global Search database. https://support.mozilla.org/en-US/kb/rebuilding-global-database (Try re-enabling searching after rebuilding the index database.)

Then Repair the Inbox folder.

In the Folders Pane on the Left find the local folder with the missing messages. Right Click on the Icon of that folder (still in the Folders Pane on the Left) and Choose Properties. Click the Repair Folder button then Click OK. (Wait a while for repairs to finish ... ) try again to see if performance has improved.

Izmjenjeno od strane Sea Mac

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

maneeshraina said

We have regular issue of indexing of inbox and local email folder and considerable time is taken in indexing (10 min to 30mins) before email can be seen n used.

I've never seen global indexing block the viewing of messages. Unless you saying you can't find the message using "search" (but you didn't mention search)

Please list the FULL steps of what you are attempting, and seeing.