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Sign in on another device to complete setup won't detect PC Despite being logged in

Objavljeno

My phone suffered an unclean restart to which Firefox kept crashing on open, I reinstalled the app succefully and now opens okay; however it won't sync with my pc login, it keeps asking me to sign in to firefox on another Device to complete setup, though I am logged in currently on my pc account I can't get it to complete even after multiple attempts.

My phone suffered an unclean restart to which Firefox kept crashing on open, I reinstalled the app succefully and now opens okay; however it won't sync with my pc login, it keeps asking me to sign in to firefox on another Device to complete setup, though I am logged in currently on my pc account I can't get it to complete even after multiple attempts.
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Dodatni detalji o sistemu

Instalirani priključci

  • Shockwave Flash 32.0 r0

Aplikacija

  • Korisnički agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

Više informacija

WMagicModel
  • Top 25 Contributor
  • Administrator
6 rješenja 121 odgovora
Objavljeno

Hi Drieka,

I understand you are having issues with syncing between your pc account and your phone.

If you have access to your PC please check to see if your phone is synced.

  1. Click the Open menu (top-right of browser window)
  2. Click Options
  3. Click Sync
  4. To see if your device is already synced, click Manage devices
  5. If your device is not showing on the list, click Connect another device
  6. Add your phone number

Try restarting Firefox in Safe Mode to disable any 3rd party extensions.

  1. Click the Open menu
  2. From the drop-down menu click Help
  3. Click Restart with Add-ons Disabled...

Contribution Articles : How do I set up Sync on my computer? {link}

Android phones and tablets: Sync bookmarks, tabs, history and passwords on Android {link} iPads, iPhones and iPod touch devices: Sync your Firefox bookmarks and browsing history in iOS

To troubleshoot your mobile device further you can submit your question to the mobile forums as well! :) Apple : Firefox for iOS Support {link} Android : Firefox for Android Support {link}

Hope this helps!

Hi Drieka, I understand you are having issues with syncing between your pc account and your phone. If you have access to your PC please check to see if your phone is synced. # Click the ''Open menu'' (top-right of browser window) # Click ''Options'' # Click ''Sync '' # To see if your device is already synced, click ''Manage devices'' # If your device is not showing on the list, click ''Connect another device'' # Add your phone number Try restarting Firefox in ''Safe Mode'' to disable any 3rd party extensions. # Click the ''Open menu'' # From the drop-down menu click ''Help'' # Click Restart with ''Add-ons Disabled... '' '''Contribution Articles''' : [http://mzl.la/1hFlWgB How do I set up Sync on my computer?] {link} '''Android phones and tablets:''' [http://mzl.la/1Mh7Cqh Sync bookmarks, tabs, history and passwords on Android] {link} '''iPads, iPhones and iPod touch devices:''' [http://mzl.la/20RMG2A Sync your Firefox bookmarks and browsing history in iOS] To troubleshoot your mobile device further you can submit your question to the mobile forums as well! :) '''Apple''' : [https://support.mozilla.org/en-US/products/ios Firefox for iOS Support] {link} '''Android ''': [https://support.mozilla.org/en-US/products/mobile Firefox for Android Support] {link} Hope this helps!
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Vlasnik pitanja

I've done the above, the problem I'm having is when I log in on the mobile device and have put in my Authentication Key I get the page telling me: "Sign in on another device to complete setup." Which I can't get passed despite being logged in on my browser (PC) and having sent the add device link from it.

I've done the above, the problem I'm having is when I log in on the mobile device and have put in my Authentication Key I get the page telling me: "Sign in on another device to complete setup." Which I can't get passed despite being logged in on my browser (PC) and having sent the add device link from it.
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WMagicModel
  • Top 25 Contributor
  • Administrator
6 rješenja 121 odgovora
Objavljeno

Hi Drieka,

Does the screen attached appear similar to yours where you are stuck? Or does it not say This Firefox is connected?

Hi Drieka, Does the screen attached appear similar to yours where you are stuck? Or does it not say '''This Firefox is connected'''?
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Vlasnik pitanja

Exactly as your screenshot, I tried logging out and back in on my PC to try and prompt it to continue but to no avail, that is the screen its stuck on.

Exactly as your screenshot, I tried logging out and back in on my PC to try and prompt it to continue but to no avail, that is the screen its stuck on.
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cor-el
  • Top 10 Contributor
  • Moderator
17425 rješenja 157456 odgovora
Objavljeno

If you get the screen that this Firefox is connected then you have finished the Sync setup on that device and Sync should work.

On a desktop device you have the option to check for Syn error logs, but I don't think that this feature is present on mobile. On mobile you can try to disconnect Sync and reconnect to Sync.

If you get the screen that this Firefox is connected then you have finished the Sync setup on that device and Sync should work. On a desktop device you have the option to check for Syn error logs, but I don't think that this feature is present on mobile. On mobile you can try to disconnect Sync and reconnect to Sync.
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Vlasnik pitanja

But it doesn't have my details under settings, it just asks me to sign in again repeating the process. It also doesn't list my mobile on the list of devices, only as a web session on my account.

But it doesn't have my details under settings, it just asks me to sign in again repeating the process. It also doesn't list my mobile on the list of devices, only as a web session on my account.
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