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Error message "Login to server *** with username *** failed"

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tina4
tina4

Hello! I'm helping my mum with her professional email, but I can't make it work on her laptop even if it works on her other PC. I just installed Thunderbird on her laptop, I checked the settings on the other PC to make sure everything looks jsut the same but I still get the error message mentioned in the title. I'm pretty sure the password I'm putting in is the right one, so does anyone have any idea of what I could be doing wrong to get such an error message?

Thanks in advance!

Hello! I'm helping my mum with her professional email, but I can't make it work on her laptop even if it works on her other PC. I just installed Thunderbird on her laptop, I checked the settings on the other PC to make sure everything looks jsut the same but I still get the error message mentioned in the title. I'm pretty sure the password I'm putting in is the right one, so does anyone have any idea of what I could be doing wrong to get such an error message? Thanks in advance!

Izabrano rješenje

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

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christ1
christ1
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Odabrano rješenje

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.