Cannot open s certain website with Firefox, works with Int Exp. Why???
Cannot open a certain website with Firefox. I can access the website using Internet Explorer but not using Firefox. I never had this problem using Firefox. It always worked well. I'm running Windows 10. Thanks.
All Replies (2)
Please provide public link(s) (no password) that we can check out. No Personal Information Please !
Please explain the problem in detail. What happens? Error messages?
Can you attach a screenshot?
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot
If it is a secure website then see:
- https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean
- https://support.mozilla.org/en-US/kb/troubleshoot-time-errors-secure-websites
- https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Clear the cache:
- Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"
"Remove the cookies" from websites that cause problems.
- Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window