Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Netflix no longer working in Private Browsing mode Error code F7053-1803

  • 11 odgovori
  • 6 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Mouse

more options

Netflix not working in Private mode.. I spoke too Netflix they said If it wont work then I have too change my settings /F7053-1803 and it also goes on too troubleshoot it like enable history ... close firefox and restart... Here is the link too what they are telling me too do.. https://help.netflix.com/en/node/32660 Was working fine till latest update for Firefox .. Am using 47.0

Nothing else has been changed,,, silverlight up too date I there a way I can make an exception for FF ..

Netflix not working in Private mode.. I spoke too Netflix they said If it wont work then I have too change my settings /F7053-1803 and it also goes on too troubleshoot it like enable history ... close firefox and restart... Here is the link too what they are telling me too do.. https://help.netflix.com/en/node/32660 Was working fine till latest update for Firefox .. Am using 47.0 Nothing else has been changed,,, silverlight up too date I there a way I can make an exception for FF ..

All Replies (11)

more options

Instead of "private mode", you could try "Clear history when Firefox closes" from "Privacy settings"

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

FredMcD said

Many site issues can be caused by corrupt cookies or cache.
  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode; Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration. Poke around safe websites. Are there any problems? Then restart.
more options

No problems did all that ...relogged back into Netflix same code again Think it is Netflix trying too stop people in Australia using VPN too log into American Netflix.. I am not using VPN just private mode. My comp is not keeping history or cookies it clears all the time on exit am not remembering history either.

Looks like I will have too put up with it. I tried loading Seamonkey on too use that for Netflix but it wants me too load Silverlight on which is already on. I am using Tracking Protection on. I will just have too turn off Privacy mode each time..

This only happened when I went up too Version 47 on Firefox was not a problem on previous versions of Firefox..

more options

I have another site I do footy tips on each week and since going too 47 I cannot do it says connection is not secure. I disabled protection and still cannot get too the site. Says I have not visited this site before but I do every week until Version 47 .. How can I do this one as well No cookies being stored nothing..All since going too 47..

more options

Mouse said

I have another site I do footy tips on each week and since going too 47 I cannot do it says connection is not secure. I disabled protection and still cannot get too the site. Says I have not visited this site before but I do every week until Version 47 .. How can I do this one as well No cookies being stored nothing..All since going too 47..

I have Seamonkey working for the Footy tipping .. but still not FF says connection not secure.. I am also running Private tabs on and I have Tracking Protection on.. If I turn off Private Browsing by the way for NETFLIX I can watch it ok.. It loads ok in Private but when I hit play I get the error message that I quoted in earlier posts.

more options
more options

Ok re FF is letting me load part of page but not all says unsecure. Still no Netflix in Private browsing followed all your tips and I thank you for all the help. And in Seamonkey Netflix works but it wants Silverlight. which is already installed on computer but it is not picking it up in Seamonkey says its is already installed on computer I would say it is Netflix making us use normal mode unless there is an update in 47 Preventing it playing as it loads ok but just wont play.

more options

In both programs; Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.


Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. Select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

more options

FredMcD said

In both programs; Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A) On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.

Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. Select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

more options

This is Netflix response. because of ppl using VPN because I use private browsing I assume I am in the same basket as VPN users Thank you for all your help guess there is no way around this have too turn off Private Browsing or use another browser for Netflix.. They also said that they tell Microsoft what they want and it is done for them so am stopped . I use private browsing for safety as I do banking etc...

From Netflix Quote..::: Yes, my engineer team was able to provide me info, since there is some people that will use this option for using VPN and other related addons and extension, this is not a mode that's capable to stream through Netflix, it's something that this Firefox will not enable Silverlight to play on our site.