Silently Sending Old Attachments?
A client (customer) has just informed me that every mail I send is including every attachment I have ever sent him, some from weeks ago.
I'm afraid I can't figure out how to prevent this in the settings?
I was previously using a different email client and nobody ever mentioned that before, so I'm presuming it's on the Thunderbird end, rather than my shared-hosting server.
When I look in my 'Sent' folder it shows simply the mail and any attachments I sent with that mail, but my client says he's receiving all of them every time. I'll quote what he said:
"Somehow, your email thread tends to attach everything from our past attachments... Very crowded and I have to sort out which attachment is the latest. It's very usual as "Google generation" and such email still exist. Not sure if it is related to your email service that you use. I am using Gmail that attached to my biz email... I can tell you more if you are interested."
English isn't his first language, so I suspect he means it's unusual.
Any ideas?
All Replies (13)
It certainly does not sound correct and not normal.
When you send an email: Is it a new 'Write' message to which you add the current new attachment document? Or do you click on 'Reply' on a received email from client, to repond to that particular conversation?
Or something else?
Please explain in a bit more detail exactly how you create the email. What is the attachment? A word document, pdf etc or an email?
Hi,
I click 'Reply' to his latest reply to my latest reply etc.
All the attachments so far have been Word docs.
My 'Sent' folder appears to show things behaving normally, with only those emails I know I attached files to having any such attachments showing. That would suggest the problem is at his end?
Let me log into my webmail, see if I am actually sending all those attachments..
Yes, I am. See screenshot.
I almost never use my webmail and never change any settings, so the problem does seem to be coming from my PC, ie Thunderbird?
In your Thunderbird Sent folder, select to read the sent email. In header area, click on 'More' and select 'View source'.
Copy paste all the information into this question in forum. Edit the sensitive data - email addresses/names to protect privacy - change to x's.
Izmjenjeno od strane Toad-Hall
Does it happen if THunderbird has been started in safe mode?
Toad-Hall said
In your Thunderbird Sent folder, select to read the sent email. In header area, click on 'More' and select 'View source'. Copy paste all the information into this question in forum. Edit the sensitive data - email addresses/names to protect privacy - change to x's.
I was about to do that, until I realised it would be one huge post..
There's over 4000 lines, 73 columns..?
Much of it is a solid wall of characters, here's a small snippet:
+B4BTGO63pB51IQkLNYQkIce/j/QRlF4ogmBIcnVe0lxPtKCEJYBFWUJ+3LtyZjEscw 7RMGjM1JzBJX4gHHUC8hRmHty6mfMRpiEk13eeQ1hD5rh3P7WkNcUzW55w6DimLCCI4Styz3 xdTExRTcRgmQ5JHzUsSjPzH6JA4pI7GInRLcwz81/CzCgsOlrFNJeBU+lgq/zOeE0xhjGk32 OcLz+R/5fMjGhMOphwqLOB3iI2KsiOjroukqrFPd1ZmrGltUxbO8V3qtVWukhu/eMD74pL/6 CQAA//8DAFBLAwQUAAYACAAAACEAOOWg7OEBAADfAwAAEAAIAWRvY1Byb3BzL2FwcC54bWwg ogQBKKAAAQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACcU01v2zAM vQ/YfzB8bxRnW5sVjIohxdDDtgaI2541mU6E2ZIgsUGzXz/KXlxl22k+PX6YfH58hpuXvisO GKJxdlVWs3lZoNWuMXa3Kh/qzxfLsoikbKM6Z3FVHjGWN/LtG9gE5zGQwVjwCBtX5Z7IXwsR 9R57FWdctlxpXegVcRh2wrWt0Xjr9HOPlsRiPr8U+EJoG2wu/DSwHCdeH+h/hzZOJ37xsT56 Jiyhxt53ilB+S3S6WeOoBzFloXakutr0KKurd1yYQtioHUZZgRgBPLnQcHy1ADFCWO9VUJpY Q/lxeQkii+GT953Rilhd+dXo4KJrqbgfdCjS+yDyFmBttqifg6GjnIPIQ/hiLDNZghgBMwtq F5TfR8lksgi2WnW4ZgFkq7qIIF4TcIcqHXejDPOFA10fUJMLRTQ/+byLsviuIibZVuVBBaMs sXypbQwG3PlIQdaGOp7NtTEeYN6WY/M+aci9DM4bU3LkwIVzdsOGeN/yt9E/yFY52YHDSDWj k8Fpxx9T1673yh55+YRY4B/xwdfuNlnmt4bnyezqT4b2W690
OK this is just the header, at the top before any content. I don't mind my own URL being shown but have removed the client's and my actual email address. I'm not that familiar with email - is it normal to list multiple different email addresses like that?
Message-ID: <55951F47.9000501@cXXX> Date: Thu, 02 Jul 2015 19:23:51 +0800 From: Alan <XXX@XXX> User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 MIME-Version: 1.0 To: XXX <XXX> Subject: Re: COPYWRITING - Frederick References: <03227686010B03092024001002@User-PC> <5583EB56.4080606@XXX> <474299AE-6D71-47ED-A8CF-B3928E455C3C@XXX> <5586B75C.5090303@XXX> <CAM8GwRO9SMn_KrtO9_5BfHTCE9NXHkCNpVc1kHuWHYdW4FUhag@mail.gmail.com> <55883F21.6090709@XXX> <CAM8GwRMeg1L_2V5MvLW0myXxA-fAyQ=1+_LZhJnvnE8MLLoJwA@mail.gmail.com> <CAM8GwRPUatmrtsvLzA=Fxa_BRLCfWq8bZoGLRFzHvV14LTHPEA@mail.gmail.com> <558B9F8D.9010206@XXX> <02E80121-FECD-4298-8D5D-17D49043D306@XXX> <558FD9FA.50108@XXX> <43C1106D-6D68-4F38-9C6C-0E1CA69567F5@XXX.biz> <CAM8GwRNcMfGBuKObsWLGqBssdsUm0OYst53c0AM_Je+jRgqjAQ@mail.gmail.com> <5590FF6B.7060501@XXX> <CAM8GwRM6kTm=f+4YE+txmk3sVt7mX5QPp5LbrSU6FRGhTNPC4g@mail.gmail.com> <559241C3.6010703@XXX> <CAM8GwRM7w23SHE+Q_=-qXS6pL1dNuJciGsK-0SAVX4DYD8QVQA@mail.gmail.com> <5593980E.6020506@XXX> <CAM8GwRN9jVRyQg8CvLDAZmVuTGALEjMAvm7UP-6Go1dO9vzHHA@mail.gmail.com> In-Reply-To: <CAM8GwRN9jVRyQg8CvLDAZmVuTGALEjMAvm7UP-6Go1dO9vzHHA@mail.gmail.com> Content-Type: multipart/mixed;
boundary="------------070902050108030509020207"
This is a multi-part message in MIME format.
070902050108030509020207
Content-Type: multipart/alternative;
boundary="------------000200060803080406090603"
000200060803080406090603
Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: 8bit
I've removed my own as well, in case y'all think I'm advertising.. I've left his gmail.com in there as obviously those long character strings are not his actual email address.
Does any of this look normal? It looks weird to me.
Regarding safe mode, he's a paying client and I can hardly ask him to join in an experiment.
I shall try sending some mails to my Yahoo account, see if I get the same thing..
No. I sent myself an attachment, replied to myself, replied to my reply, that mail, when received at Yahoo, doesn't show any attachment.
???
Izmjenjeno od strane Biggly
(I should add I have since switched off the 'quote' feature, but I noticed that only seemed to quote the previous mail, not the previous 12 or so)
I think you might ask your client to forward to you one of the mails. It would really be beneficial to have them save the mail as a file and then attach it to a mail so the header and mail are exactly the same, but how to do that would depend on the mail client they use.
I ask this as it may be they use Gmail or another similar style of mail viewer that collects all the mails in a thread into a single view. One such "view" is GMail, the conversations add-on for Thunderbird offer an almost identical "view". I use neither, so have no idea what they do with attachments, but I assume they are all listed as all the individual mails are in that special "merged" view.
Well I've sent him that suggestion....
any sort of feedback Biggly
I just tried sending myself some mails back and forth, this time to my Gmail address.
Seems to behave normally; only sending attachments when I want it to - but I have my Gmail set to NOT do that "threading" thing, so not conclusive...
It is looking like the problem is at his end, but I'd still like to know what the problem is and how to prevent this happening.
I am with you, I would like to know just what. As you have attachments in a thread, try turning on the gmail thing and see how it treats the attachments.
OK, tried setting my Gmail to use 'conversation' mode...
Within the "conversation" thread, all the attachments are there, but I see no sign of gmail receiving the same old attachments each time. They are there simply because they are part of the thread, not because they are coming again and again with each email.
In other words both Gmail and Thunderbird appear to be behaving as expected.
I'm therefore forced to conclude the problem is with my client and how his email is set up.
Thanks y'all for helping me nibble through this :)
Hang on, no, wait.. the client tells me the problem is solved his end, since I switched off the "quote previous" thing. I need to try again with google with that turned back on...
And I just did that, exact same result.
I still don't know the cause but the problem is not with Thunderbird or my domain's mail server; the problem is his end.
I won't mark this as solved just yet, as I see 2 other people have said they have the same problem?
Alan
Izmjenjeno od strane Biggly